Operations Manager - Retail Banking Branch

Placements24; Upington; On-site; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Comprehensive medical aid

Retirement fund contributions

Professional development opportunities

Job summary

Placements24 is seeking an experienced Operations Manager for an on-site role in Upington, Northern Cape. Lead a branch team, ensure smooth customer experiences, maintain policy compliance, and drive performance and security of assets.

The ideal candidate has a banking operations background, strong leadership, and a commitment to excellence in service delivery within the Upington region.

Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field is required.
• Minimum of 5 years of experience in retail banking operations management.
• Proven leadership and team management skills.
• Strong knowledge of banking products, services, and operational procedures.

Responsibilities

• Oversee and manage all daily branch operations, including customer service, transaction processing, and staff supervision.
• Ensure compliance with bank policies, procedures, and regulatory requirements.
• Manage branch staff, including hiring, training, performance management, and scheduling.
• Monitor branch performance metrics and implement strategies to achieve operational and service goals.
• Ensure security and safeguarding of branch assets, including cash, data, and customer information.
• Handle escalated customer complaints and resolve issues effectively.
• Manage branch resources, including budgeting and inventory control.
• Foster a positive and productive work environment for the branch team.

Skills

Leadership

Staff management

Customer service

Regulatory compliance

Education

Bachelor's degree in Business Administration, Finance, or a related field

Tools

MS Office Suite

Banking software

Job description

About the Role

Our client, a leading national bank, is seeking an experienced and dynamic Operations Manager to oversee the efficient functioning of their branch in **Upington, Northern Cape**. This critical role is responsible for managing all day-to-day branch operations, ensuring a seamless customer experience, and maintaining high standards of service delivery, compliance, and operational efficiency. You will lead a team of banking professionals, driving performance, implementing bank policies, and ensuring the security and integrity of branch assets. The ideal candidate will have a strong background in retail banking operations, excellent leadership capabilities, and a commitment to operational excellence within the **Upington** region. This is an on-site position offering a challenging and rewarding career opportunity.

Key Responsibilities

• Oversee and manage all daily branch operations, including customer service, transaction processing, and staff supervision.
• Ensure compliance with all bank policies, procedures, and regulatory requirements.
• Manage branch staff, including hiring, training, performance management, and scheduling.
• Monitor branch performance metrics and implement strategies to achieve operational and service goals.
• Ensure the security and safeguarding of branch assets, including cash, data, and customer information.
• Handle escalated customer complaints and resolve issues effectively.
• Manage branch resources, including budgeting and inventory control.
• Foster a positive and productive work environment for the branch team.

Requirements

• Bachelor's degree in Business Administration, Finance, or a related field; relevant banking certifications are a plus.
• Minimum of 5 years of experience in retail banking operations management.
• Proven leadership and team management skills.
• Strong understanding of banking products, services, and operational procedures.
• Knowledge of banking regulations and compliance requirements.
• Excellent problem-solving, decision-making, and organizational skills.
• Strong communication and interpersonal abilities.
• Proficiency in banking software and MS Office Suite.

Benefits

Our client offers a competitive salary, performance-based incentives, comprehensive medical aid, retirement fund contributions, and numerous opportunities for professional development and career growth within the banking sector. Join a reputable institution in **Upington, Northern Cape**, and lead a dedicated team to deliver exceptional banking services.