Operations Manager, Banking Services

Placements24; Gqeberha; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement plan

Paid time off and holidays

Hybrid work model

Career development opportunities

Port Elizabeth team

Job summary

Placements24 is seeking an experienced Operations Manager for the banking services division in Port Elizabeth, Eastern Cape. This hybrid role balances strategic oversight with hands-on daily management, focusing on optimizing processes, ensuring regulatory compliance, and leading a dedicated team.

The ideal candidate will have at least 5 years of banking operations experience, strong leadership, and a track record of driving efficiency and service excellence.

Qualifications

• Bachelor's degree in a business/finance field and at least 5 years of banking/financial operations experience.
• Proven ability to lead teams, improve processes, and ensure regulatory compliance.
• Strong communication, analytical, and problem-solving skills.

Responsibilities

• Oversee day-to-day operations of the banking services department to ensure smooth workflow.
• Develop and implement strategies to improve service delivery, productivity, and cost-effectiveness.
• Optimize core banking processes including account opening, transactions, and support.
• Ensure compliance with regulatory requirements and internal controls; manage risk.
• Lead, mentor, and develop the operations team to high performance.
• Monitor performance metrics and drive continuous improvement initiatives.
• Leverage technology to automate and streamline operations and manage vendor SLAs.

Skills

Leadership

Operational management

Regulatory knowledge

Financial services domain knowledge

Process improvement

Stakeholder management

Hybrid work management

Education

Bachelor's degree in Business Administration or Finance

Tools

Core banking systems

Operational software

Job description

About the Role

Our client, a respected financial services provider in Port Elizabeth, Eastern Cape, is looking for an experienced Operations Manager to oversee the efficient and effective functioning of their banking services division. This hybrid role requires a dynamic leader who can balance strategic oversight with hands‑on management of daily operations. You will be responsible for optimizing operational processes, ensuring compliance with regulatory standards, and leading a team of dedicated professionals. The ideal candidate will have a strong background in financial operations, a commitment to service excellence, and the ability to drive continuous improvement. This position is based in our client's Port Elizabeth offices, with a hybrid arrangement allowing for a balanced work schedule.

Key Responsibilities

• Manage the day-to-day operations of the banking services department, ensuring smooth and efficient workflow.
• Develop and implement operational strategies to enhance service delivery, productivity, and cost-effectiveness.
• Oversee and optimize key banking processes, including account opening, transaction processing, and customer support.
• Ensure strict adherence to all regulatory requirements, compliance policies, and internal controls.
• Lead, mentor, and develop the operations team, fostering a high-performance culture.
• Monitor operational performance metrics and identify areas for improvement.
• Implement and manage technology solutions to automate and streamline operations.
• Manage vendor relationships and service level agreements.
• Handle escalated customer inquiries and resolve operational issues promptly.
• Contribute to the development and execution of business strategy for the banking division.

Requirements

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 5 years of experience in operations management within the banking or financial services industry.
• Proven track record of improving operational efficiency and implementing process improvements.
• Strong understanding of banking products, services, and regulatory frameworks.
• Excellent leadership, team management, and motivational skills.
• Proficiency in operational risk management and internal control systems.
• Strong analytical and problem‑solving capabilities.
• Excellent communication and interpersonal skills.
• Familiarity with core banking systems and operational software.
• Ability to manage hybrid work arrangements effectively.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan.
• Paid time off and public holidays.
• Opportunities for career progression and professional development.
• A hybrid work model combining office and remote work.
• A dynamic and supportive team environment in Port Elizabeth .