Operations Manager (Banking Operations)

Placements24; Upington; Hybrid; ZAR 700,000 - 900,000; Full time

Benefits offered by this job

Medical aid

Life insurance

Provident fund

Annual leave

Sick leave

Management training

Job summary

Placements24, on behalf of a prominent national bank, seeks an experienced Operations Manager for Upington, Northern Cape. The role balances on-site leadership with remote oversight to optimize branch operations and regulatory compliance.

The ideal candidate brings substantial banking operations experience, strong risk and team-management skills, and a data-driven mindset to drive efficiency and cost control in a hybrid work environment.

Qualifications

• Bachelor's degree in Business Administration, Finance, Operations Management, or a related field.
• Minimum of 6 years of experience in banking operations, with at least 3 years in a supervisory or management capacity.
• Proven expertise in managing operational processes, risk, and compliance within a banking environment.
• Strong understanding of banking products, transaction processing, and regulatory frameworks.
• Excellent leadership, communication, and problem-solving skills.
• Proficiency in banking operations software and system management.
• Ability to manage multiple priorities and work effectively in a dynamic, hybrid environment.
• Strong analytical skills and a data-driven approach to decision-making.
• Commitment to fostering a positive team environment and driving operational excellence.

Responsibilities

• Oversee daily branch operations, including transaction processing, customer service, and back-office functions.
• Manage and mentor a team of operations staff, fostering a high-performance culture.
• Implement and enforce operational policies, procedures, and internal controls.
• Ensure compliance with all banking regulations, AML/KYC requirements, and company standards.
• Monitor operational performance metrics and identify areas for improvement in efficiency and cost reduction.
• Manage branch risk, including cash management, security, and fraud prevention.
• Coordinate with other departments and head office functions to ensure seamless service delivery.
• Drive the implementation of new operational processes and technological enhancements.
• Handle escalated customer inquiries and resolve complex operational issues.
• Develop and maintain strong relationships with internal and external stakeholders.

Skills

Leadership

Communication

Problem-solving

Team mentoring

Regulatory compliance

Banking operations software

Analytical thinking

Education

Bachelor's degree in Business Administration / Finance / Operations Management

Tools

Banking operations software

Job description

About the Role

Our client, a prominent national bank, is seeking a highly organized and efficient Operations Manager to lead their banking operations in Upington, Northern Cape . This critical role is responsible for overseeing the daily operational activities of the branch and associated departments, ensuring efficiency, accuracy, and compliance with all regulatory requirements. The ideal candidate will possess a strong understanding of banking processes, risk management, and team leadership. This position is structured as a hybrid role, allowing for a balance between essential on-site management and the flexibility of remote work to optimize operational oversight and team engagement. You will play a pivotal role in maintaining the integrity and smooth functioning of the bank's services in the Northern Cape .

Key Responsibilities

• Oversee daily branch operations, including transaction processing, customer service, and back-office functions.
• Manage and mentor a team of operations staff, fostering a high-performance culture.
• Implement and enforce operational policies, procedures, and internal controls.
• Ensure compliance with all banking regulations, AML/KYC requirements, and company standards.
• Monitor operational performance metrics and identify areas for improvement in efficiency and cost reduction.
• Manage branch risk, including cash management, security, and fraud prevention.
• Coordinate with other departments and head office functions to ensure seamless service delivery.
• Drive the implementation of new operational processes and technological enhancements.
• Handle escalated customer inquiries and resolve complex operational issues.
• Develop and maintain strong relationships with internal and external stakeholders.

Requirements

• Bachelor's degree in Business Administration, Finance, Operations Management, or a related field.
• Minimum of 6 years of experience in banking operations, with at least 3 years in a supervisory or management capacity.
• Proven expertise in managing operational processes, risk, and compliance within a banking environment.
• Strong understanding of banking products, transaction processing, and regulatory frameworks.
• Excellent leadership, communication, and problem-solving skills.
• Proficiency in banking operations software and system management.
• Ability to manage multiple priorities and work effectively in a dynamic, hybrid environment.
• Strong analytical skills and a data-driven approach to decision-making.
• Commitment to fostering a positive team environment and driving operational excellence.

Benefits

• Our client offers a competitive salary, along with a comprehensive benefits package including excellent medical aid, life insurance, and a provident fund. Employees receive generous annual leave and paid sick leave. Opportunities for professional development, including management training and operational certifications, are provided. This hybrid role offers a valuable blend of on-site leadership and remote flexibility, contributing to a healthy work-life balance in the unique setting of Upington.
• Join a stable and reputable financial institution where your operational expertise will be key to success and growth within the Northern Cape.