Retail Bank Manager

Placements24; Bellville; Hybrid; ZAR 700,000 - 1,100,000; Full time

Benefits offered by this job

Competitive salary with incentives

Health, dental, and vision insurance

Retirement savings plan

Paid time off and holidays

Professional development and training

Hybrid work arrangement

Employee banking benefits

Supportive team culture

Job summary

Placements24 is seeking an experienced Retail Bank Manager to lead branch operations in Centurion, Gauteng. You will drive performance, enhance customer experience, and manage a team of banking professionals on-site, with remote planning for strategic tasks.

The role rewards strong leadership, deep knowledge of retail banking products, and a track record in sales and operations management. Hybrid work is offered to balance branch engagement and strategy.

Qualifications

• Bachelor’s degree in business, finance, marketing or related field.
• Minimum 5 years in retail banking with 2+ years in supervision/management.
• Proven sales targets achievement and business development.
• Strong knowledge of retail banking products and compliance.

Responsibilities

• Oversee daily branch operations ensuring efficiency and compliance.
• Lead, coach and motivate branch staff to hit sales targets and service standards.
• Develop strategic initiatives to drive growth and profitability.
• Manage branch budget and monitor key financial metrics.
• Ensure risk management and security procedures are followed.
• Build relationships with local businesses and the community.
• Recruit, train and develop high-performing branch employees.
• Conduct performance reviews and provide feedback.

Skills

Leadership

Customer service

Sales management

CRM systems

Education

Bachelor's degree in Business Administration, Finance, Marketing, or a related field

Tools

Banking software

CRM systems

Job description

About the Role

Our client, a prominent retail bank, is seeking an experienced and customer-focused Retail Bank Manager to lead their branch operations in Centurion, Gauteng. This role is pivotal in driving branch performance, fostering a positive customer experience, and managing a dedicated team of banking professionals. The ideal candidate will possess strong leadership qualities, a deep understanding of retail banking products and services, and a proven track record in sales and operational management. This hybrid position allows for strategic planning and administrative tasks to be performed remotely, while branch engagement and team leadership occur on-site, ensuring a balanced approach to management. We are looking for an individual who is passionate about community banking and dedicated to exceeding customer expectations. This is a fantastic opportunity to make a tangible impact and grow within a respected financial institution.

Key Responsibilities

• Oversee all daily branch operations, ensuring efficiency and compliance with banking regulations.
• Lead, coach, and motivate branch staff to achieve sales targets and provide exceptional customer service.
• Develop and implement strategic initiatives to drive branch growth and profitability.
• Manage branch budget and financial performance, monitoring key metrics.
• Ensure adherence to security procedures and risk management protocols.
• Build and maintain strong relationships with local businesses and the community.
• Handle customer inquiries and resolve complex issues escalated from staff.
• Recruit, train, and develop high-performing branch employees.
• Conduct regular performance reviews and provide constructive feedback.

Requirements

• Bachelor's degree in Business Administration, Finance, Marketing, or a related field.
• Minimum of 5 years of experience in retail banking, with at least 2 years in a supervisory or management role.
• Proven success in achieving sales targets and driving business development.
• Strong knowledge of retail banking products, services, and compliance regulations.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in using banking software and CRM systems.
• Ability to manage a team effectively and foster a collaborative work environment.
• Strong understanding of risk management and operational controls in a banking setting.
• Adaptability to a hybrid work model, balancing remote tasks with on-site management.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with employer contributions.
• Generous paid time off and holidays.
• Opportunities for professional development and leadership training.
• Flexible hybrid work arrangement.
• Employee banking benefits and discounts.
• A supportive and team-oriented work culture.