Senior Claims Assessor - Motor Division

Placements24; Bloemfontein; Presencial; ZAR 420 000 - 720 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Bonuses

Medical aid

Retirement fund

Training and development

Career progression

Annual leave

Company vehicle or travel allowance

Bloemfontein office

Resumo da oferta

Placements24 is seeking an experienced Senior Claims Assessor for our automotive insurance client in Bloemfontein, Free State. The role focuses on accurate motor claim assessments, vehicle inspections, cost evaluations, and timely authorisation of payments in accordance with policy terms.

You will work in-office within the Motor Division, applying technical vehicle knowledge and strong attention to detail while delivering excellent service to policyholders and repairers.

Qualificações

• Strong technical knowledge of motor vehicle mechanics.
• Proficiency in using claims management software and digital assessment tools.
• Excellent attention to detail and accuracy in assessing damage and costs.
• Strong understanding of motor insurance policies, terms, and conditions.
• Good communication and interpersonal skills, with the ability to interact professionally with clients and service providers.

Responsabilidades

• Inspect damaged motor vehicles to assess the extent and nature of the damage.
• Determine the cost of repairs by evaluating estimates from approved repairers.
• Assess whether vehicles are repairable or a total loss based on damage extent and repair costs.
• Authorize repair work and ensure that claims are settled promptly and accurately according to policy.
• Verify that all claims documentation is complete and compliant with company policies and regulatory requirements.
• Liaise with policyholders, repairers, and other relevant parties to gather information and facilitate the claims process.
• Identify potential fraudulent claims and escalated them to the relevant investigation teams.
• Provide clear and concise explanations of claim decisions and processes to policyholders.
• Maintain accurate and detailed records of all assessments and decisions made.
• Adhere to service level agreements and quality standards for claims assessment in Bloemfontein.

Conhecimentos

Motor vehicle mechanics knowledge

Claims management software

Attention to detail

Communication skills

Caseload management

Policy knowledge

Interpersonal skills

Descrição da oferta de emprego

About the Role

Our client, a leading automotive insurance provider, is seeking an experienced Senior Claims Assessor to join their dedicated Motor Division team in Bloemfontein, Free State. This is an in-office position where you will be responsible for the accurate and efficient assessment of motor vehicle insurance claims. Your role will involve inspecting damaged vehicles, determining the extent of damage, evaluating repair costs, and authorizing payments. You will ensure claims are processed in line with policy terms and conditions, company procedures, and regulatory standards. The ideal candidate will possess a strong technical understanding of vehicles, excellent attention to detail, and superior customer service skills. Join a professional environment in Bloemfontein that values expertise and efficiency in managing motor claims.

Key Responsibilities

• Inspect damaged motor vehicles to assess the extent and nature of the damage.
• Determine the cost of repairs by evaluating estimates from approved repairers.
• Assess whether vehicles are repairable or a total loss based on damage extent and repair costs.
• Authorize repair work and ensure that claims are settled promptly and accurately according to policy.
• Verify that all claims documentation is complete and compliant with company policies and regulatory requirements.
• Liaise with policyholders, repairers, and other relevant parties to gather information and facilitate the claims process.
• Identify potential fraudulent claims and escalated them to the relevant investigation teams.
• Provide clear and concise explanations of claim decisions and processes to policyholders.
• Maintain accurate and detailed records of all assessments and decisions made.
• Adhere to service level agreements and quality standards for claims assessment in Bloemfontein.

Requirements

• Minimum of 3 years of experience as a motor vehicle claims assessor or in a similar role within the insurance industry.
• Strong technical knowledge of motor vehicle mechanics, repair processes, and parts identification.
• Proficiency in using claims management software and digital assessment tools.
• Excellent attention to detail and accuracy in assessing damage and costs.
• Strong understanding of motor insurance policies, terms, and conditions.
• Good communication and interpersonal skills, with the ability to interact professionally with clients and service providers.
• Ability to work efficiently and manage a caseload effectively.
• Knowledge of the Free State motor market and repair network is beneficial.
• Relevant industry qualifications or certifications are advantageous.
• Must be able to work full-time at the Bloemfontein office.

Benefits

• Competitive salary package.
• Performance-based bonuses.
• Comprehensive medical aid.
• Retirement fund contributions.
• Paid training and development programs.
• Opportunities for career progression within the claims department.
• Generous annual leave.
• Company vehicle or travel allowance for site visits.
• A stable and supportive work environment in Bloemfontein.