Senior Luxury Hotel Operations Manager (Remote)

Placements24; Midrand; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Career development

Home office allowance

Travel perks

Job summary

Placements24 is seeking a Senior Luxury Hotel Operations Manager to lead our client's dispersed luxury portfolio from a remote location. You will shape the guest experience, drive revenue, and uphold service excellence across multiple properties.

The role requires 10+ years in luxury hotel management, 5+ in senior operations, strong budgeting and P&L skills, and a track record of leading on-site and remote teams. A Bachelor's in Hospitality or Business is required, with a Master’s preferred.

Qualifications

• 10+ years in luxury hotel management with 5+ in senior operations.
• Proven multi-property or large-scale operations leadership.
• Strong budgeting, forecasting, and P&L experience.
• Bachelor’s in Hospitality Management or related field; Master’s preferred.

Responsibilities

• Oversee day-to-day operations of multiple luxury properties, ensuring brand standards.
• Develop strategic plans to enhance guest satisfaction, efficiency, profitability.
• Mentor on-site and remote teams, driving high performance and service.
• Collaborate with heads of departments to manage budgets and costs.
• Implement QA programs for cleanliness, safety, and service.
• Analyze KPIs to identify trends and areas for strategic adjustments.
• Ensure compliance with health, safety and legal regulations.
• Drive service innovation using technology to elevate guest experiences.

Skills

Leadership

Strategic thinking

Communication

P&L management

Budgeting

Forecasting

Remote collaboration

Hotel software

Team mentoring

Guest experience focus

Education

Bachelor’s degree in Hospitality Management

Master’s degree preferred

Business Administration

Tools

Hotel Management Software

Remote collaboration tools

Data analytics tools

Job description

About the Role

Our client, a leading innovator in the hospitality sector, is seeking a highly experienced and dynamic Senior Luxury Hotel Operations Manager to lead their strategic expansion initiatives. This is a unique opportunity to join a forward-thinking organization that prioritizes employee well-being and operational excellence. As a fully remote role, you will leverage cutting-edge technology and communication platforms to connect with teams and stakeholders across various geographical locations. You will be instrumental in shaping the guest experience, driving revenue growth, and maintaining the highest standards of service and operational efficiency. This position demands a proactive leader with a proven track record in luxury hospitality management, adept at navigating the complexities of a geographically dispersed operation. Your expertise will be crucial in developing and implementing best practices that ensure consistent service delivery and operational integrity, contributing directly to the brand's prestigious reputation. The ideal candidate will demonstrate exceptional leadership qualities, a deep understanding of the hospitality landscape, and a passion for creating memorable experiences for discerning clientele.

Key Responsibilities

• Oversee the day-to-day operations of multiple luxury hotel properties, ensuring adherence to brand standards and service excellence.
• Develop and implement strategic operational plans to enhance guest satisfaction, improve efficiency, and maximize profitability.
• Manage and mentor on-site and remote operational teams, fostering a culture of high performance, continuous improvement, and exceptional customer service.
• Collaborate with department heads to manage budgets, control costs, and identify opportunities for revenue generation.
• Implement and monitor quality assurance programs to maintain the highest standards of cleanliness, safety, and service delivery.
• Analyze operational data and key performance indicators (KPIs) to identify trends, address challenges, and recommend strategic adjustments.
• Ensure compliance with all relevant health, safety, and legal regulations across all managed properties.
• Drive innovation in service delivery and operational processes, leveraging technology to enhance guest experiences and operational effectiveness.

Requirements

• Minimum of 10 years of progressive experience in luxury hotel management, with at least 5 years in a senior operations role.
• Proven success in managing multiple properties or large-scale operations.
• Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and motivate diverse teams.
• Strong financial acumen and experience in budgeting, forecasting, and P&L management.
• Proficiency in hotel management software and remote collaboration tools.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field; Master’s degree preferred.
• Demonstrated ability to think strategically and solve complex operational problems in a remote-first environment.
• A passion for delivering unparalleled guest experiences and a commitment to service excellence.
• Must be legally eligible to work in **Midrand, Gauteng, ZA** or have the ability to establish residency.

Benefits

• Competitive salary package commensurate with experience.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holiday leave.
• Opportunities for professional development and career advancement within a growing organization.
• Retirement savings plan with company matching.
• Allowance for home office setup and internet services.
• Access to exclusive travel perks and discounts.