Senior Hotel Operations Manager - Fully Remote

Placements24; Pietermaritzburg; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Remote setup allowance

Career development

Flexible hours

Job summary

Placements24 is seeking a Senior Hotel Operations Manager to oversee remote, multi-property operations for a growing hospitality group. You will align on-site teams with corporate leadership, develop strategic plans, monitor KPIs, and drive profitability from a home office.

The ideal candidate has 7+ years in hotel management, strong P&L and budgeting skills, and exceptional virtual leadership. A Bachelor's in Hospitality or related field is preferred.

Qualifications

• 7+ years in hotel management with 3+ years in senior operations.
• Experience managing multi-property or large-scale operations remotely.
• Strong leadership, communication and virtual collaboration skills.
• Proficiency in budgeting, forecasting and P&L management.

Responsibilities

• Oversee daily operations of multiple hotel properties remotely.
• Develop and implement strategic operational plans to boost guest satisfaction and revenue.
• Manage budgets, control costs and ensure profitability.
• Lead on-site teams via virtual channels and provide feedback.
• Monitor KPIs and drive improvements across properties.
• Ensure health, safety, and regulatory compliance.

Skills

Leadership

Communication

Virtual collaboration

Analytical thinking

Problem-solving

Budgeting & P&L

Remote team management

Hotel ops software

Education

Bachelor's degree in Hospitality Management or related

Tools

PMS software

Hotel management software

Remote collaboration tools

Job description

About the Role

Our client, a dynamic and growing hospitality group, is seeking an experienced and highly motivated Senior Hotel Operations Manager to join their innovative team. This pivotal role is entirely remote, offering flexibility and the opportunity to manage operations across various properties from the comfort of your home office. You will be instrumental in shaping our client's strategic direction, ensuring operational excellence, and driving profitability. We are looking for a leader with a proven track record in managing complex hospitality environments, who can thrive in a distributed team structure and leverage technology to foster collaboration and efficiency. This position demands a proactive approach to problem-solving and a keen eye for detail, ensuring that all aspects of hotel operations meet the highest standards, regardless of physical location. The ideal candidate will possess strong analytical skills and the ability to interpret performance data to make informed decisions that enhance guest satisfaction and operational effectiveness. You will be a key liaison between on-site teams and corporate leadership, facilitating clear communication and aligning operational strategies with overarching business goals. The company is committed to fostering a positive and productive work environment for its remote staff, providing the necessary tools and support for success in this important role.

Key Responsibilities

• Oversee the daily operations of multiple hotel properties, ensuring seamless service delivery and adherence to brand standards, all managed remotely.
• Develop and implement strategic operational plans to enhance guest satisfaction, operational efficiency, and revenue generation.
• Manage budgets, control costs, and ensure profitability across all managed units.
• Lead, mentor, and support on‑site management teams through virtual communication channels, fostering a culture of excellence and continuous improvement.
• Conduct remote performance reviews and provide constructive feedback to staff and management.
• Monitor key performance indicators (KPIs) and implement corrective actions as needed to achieve business objectives.
• Ensure compliance with all health, safety, and legal regulations across all properties.
• Collaborate with marketing, sales, and revenue management teams to drive business growth.
• Handle escalated guest complaints and operational issues with professionalism and efficiency, even when working remotely.
• Continuously evaluate and recommend improvements to operational processes and service offerings.

Requirements

• A minimum of 7 years of progressive experience in hotel management, with at least 3 years in a senior operational leadership role.
• Proven ability to manage multiple properties or large‑scale operations from a remote setting.
• Exceptional leadership, communication, and interpersonal skills, with a strong emphasis on virtual collaboration.
• Proficiency in hotel management software, property management systems (PMS), and remote work tools.
• Strong financial acumen, including budgeting, forecasting, and P&L management.
• Demonstrated success in driving operational efficiency and guest satisfaction.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• Ability to work independently and manage time effectively in a remote environment.
• A strategic thinker with strong analytical and problem‑solving capabilities.
• Must be based within South Africa to facilitate potential, infrequent travel if absolutely required by company policy, though the role is fundamentally remote.

Benefits

• Competitive annual salary package.
• Comprehensive remote work setup allowance.
• Opportunities for professional development and career advancement within a growing organization.
• Access to cutting‑edge technology and remote collaboration tools.
• Flexible working hours and the autonomy to manage your own schedule within operational needs.
• A supportive and engaging virtual team environment.