Senior Hotel Operations Manager

Placements24; Gqeberha; Híbrido; ZAR 900.000 - 1.500.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Performance bonuses

Medical & dental insurance

Paid time off

Remote work flexibility

Professional development

Latest technology tools

Descripción de la vacante

Placements24 seeks a Senior Hotel Operations Manager to lead a remote portfolio of hotels, driving profitability, guest satisfaction, and operational excellence from a home office. You will oversee daily operations, budgets, and high-performing distributed teams while ensuring compliance with industry standards and brand requirements.

The role requires a strategic mindset, strong communication, and a track record of managing multiple properties or large-scale operations in hospitality.

Formación

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Masters degree is a plus.

Responsabilidades

• Develop and implement strategic operational plans to enhance guest satisfaction and efficiency.
• Oversee budgeting, forecasting, and cost control to meet profitability targets.
• Lead remote teams across departments including front office, housekeeping, F&B, and maintenance.
• Ensure compliance with health, safety, and sanitation regulations across properties.
• Monitor guest feedback and implement service recovery strategies.
• Collaborate with sales/marketing to drive revenue and occupancy.
• Identify opportunities for process improvements and implement innovative solutions.
• Maintain relationships with owners, stakeholders, and vendors.
• Conduct virtual property audits and performance reviews to uphold brand standards.

Conocimientos

Leadership

Budgeting

Financial management

Remote leadership

Data-driven decisions

Communication

Educación

Bachelor's degree in Hospitality Management, Business Administration, or related field

Herramientas

Hotel management software

MS Office Suite

Descripción del empleo

About the Role

Our client, a dynamic player in the hospitality industry, is seeking a highly experienced and strategically-minded Senior Hotel Operations Manager to lead their operations for a portfolio of properties. This is a fully remote, leadership position where you will be instrumental in driving efficiency, guest satisfaction, and profitability across diverse locations. You will leverage your extensive experience to oversee daily operations, manage budgets, and implement best practices, all from the comfort of your home office. This role demands exceptional organizational skills, a proactive approach to problem-solving, and a deep understanding of the nuances of hotel management in a remote-first environment. You will be expected to foster a culture of excellence and continuous improvement among your distributed teams, ensuring that our client's standards are not only met but exceeded.

Key Responsibilities

• Develop and implement strategic operational plans to enhance guest satisfaction and operational efficiency across all managed properties.
• Oversee the financial performance of assigned hotels, including budgeting, forecasting, and cost control measures, ensuring profitability targets are met or exceeded.
• Manage and lead remote teams, including front office, housekeeping, food and beverage, and maintenance departments, providing guidance, training, and performance evaluations.
• Ensure compliance with all health, safety, and sanitation regulations and standards across all properties.
• Monitor guest feedback and implement service recovery strategies to address any issues promptly and effectively.
• Collaborate with the sales and marketing teams to drive revenue growth and occupancy rates.
• Identify opportunities for operational improvements and implement innovative solutions to streamline processes and enhance guest experiences.
• Maintain strong relationships with property owners, stakeholders, and vendors.
• Conduct regular virtual property audits and performance reviews to ensure adherence to brand standards and operational excellence.
• Stay abreast of industry trends and best practices to maintain a competitive edge.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
• Minimum of 7 years of progressive experience in hotel operations management, with at least 3 years in a senior leadership role.
• Proven track record of successfully managing multiple properties or a large-scale hotel operation.
• Demonstrated expertise in financial management, budgeting, and P&L responsibility within the hospitality sector.
• Strong understanding of hotel operations, including front desk, housekeeping, F&B, and maintenance.
• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate remote teams.
• Proficiency in hotel management software and MS Office Suite.
• Ability to think strategically and make data-driven decisions.
• Exceptional problem-solving and decision-making abilities.
• Must be legally authorized to work in South Africa.
• Experience in remote team management is highly preferred.

Benefits

• Competitive annual salary.
• Performance-based bonuses.
• Comprehensive medical and dental insurance coverage.
• Generous paid time off policy.
• Opportunities for professional development and continuous learning.
• Full-remote work with flexibility and autonomy to manage your work-life balance effectively.
• Access to the latest technology and tools necessary to excel in your role.
• Location: Port Elizabeth.