Senior Learning Programme Manager

jellyfishcareers; South Africa; Vor Ort; ZAR 900.000 - 1.200.000; Vollzeit

Zusammenfassung

Jellyfish is seeking a Senior Learning Programme Manager to lead and scale a global training and readiness programme supporting over 1,000 resources for a technology client. You will own end-to-end delivery, partner with the Learning Director in South Africa, and drive continuous improvement across multiple workstreams.

The role is a 9-month fixed-term contract with immediate joiners encouraged, requiring strong operational leadership and ability to influence in a matrixed organisation.

Qualifikationen

• 5+ years in training ops or program operations, global enterprise preferred.
• Proven ability to own end-to-end program from start to finish with prioritization decisions.
• Comfort in fast-changing, evolving programs.
• Strong stakeholder management to influence and drive decisions without formal authority.
• Experience identifying and mitigating program risks.
• Experience operationalising AI-driven processes via Claude/Copilot/GPT.
• Excellent organization to manage complex parallel workstreams.
• Strong analytical mindset turning data into insights.
• Excellent written and spoken English for senior stakeholders.
• Experience in global, matrixed environments.
• Proactive, ownership-driven and able to work independently in ambiguity.

Aufgaben

• Owning end-to-end operational delivery of the training and readiness programme across multiple interdependent workstreams.
• Leading onboarding and readiness experiences for programme participants, ensuring consistency, quality and scalability.
• Leading cross-functional meetings and driving clear decisions and follow-through.
• Presenting programme updates, insights, and risks to senior stakeholders.
• Running training refresh cycles and adapting to changed processes or tools.
• Owning content governance cycles and ensuring materials are accurate and compliant.
• Managing intake, prioritisation, tracking, and delivery of readiness requests at scale.
• Maintaining and improving operational trackers and programme docs.
• Monitoring health metrics and turning data into actionable insights.
• Spotting risks early and escalating with context and recommendations.
• Escalating operational issues and driving resolution across teams and vendors.
• Managing day-to-day relationships with vendor partners and ensuring delivery standards.
• Partnering on continuous improvement, including AI and automation pilots.

Kenntnisse

Training operations

Program management

Stakeholder mgmt

AI in ops

Vendor mgmt

Global / matrixed

AI interfaces

Tools

AI tools

Jobbeschreibung

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Job Description

Reporting to VP,Learning ,as a Senior Learning Programme Manager, you will be responsible for leading, operating, and continuously improving a training and readiness programme supporting over 1,000 resources globally for our Technology client. The programme is evolving and scaling at speed, requiring strong operational leadership, strategic thinking, and the ability to influence across a highly matrixed organization. The Learning Programme Manager partners closely with a Learning Director based in South Africa but owns day-to-day programme operations independently.

Please note this is a 9-month fixed-term contract.- Looking for Immediate Joiners

Responsibilities

• Owning end-to-end operational delivery of the training and readiness programme across multiple, interdependent workstreams, setting priorities and ensuring delivery against them
• Leading onboarding and readiness experiences for programme participants, keeping them consistent, high quality, and scalable as the programme grows and changes
• Leading and facilitating cross-functional meetings, including global forums and steering-style discussions, and making sure they end in clear decisions and follow-through
• Presenting regular programme updates, insights, and risks to senior stakeholders and the Learning Director, translating day-to-day detail into a clear narrative
• Running training refresh cycles, managing the knock-on effects when processes, tools, or requirements change
• Owning quarterly content governance cycles, keeping materials accurate, compliant, and aligned to evolving business needs
• Managing intake, prioritisation, tracking, and delivery of training and readiness requests, and balancing competing priorities at scale
• Maintaining and improving operational trackers, governance logs, and programme documentation as the programme evolves
• Monitoring programme health metrics and turning them into insight, spotting trends in training completion, readiness, and risk areas
• Spotting programme risks early, assessing them, and escalating with clear context and a recommendation rather than just a flag
• Acting as the point of escalation for operational issues, driving them to resolution across teams and vendors
• Managing day-to-day relationships with vendor partners and holding them to quality and delivery standards
• Partnering with the Learning Director on continuous improvement work, including AI, automation, and process optimisation pilots.

Qualifications

• 5+ years of experience within training operations, enablement, program operations, or operational excellence, ideally in a global or enterprise environment
• Proven ability to own a program end to end, including making and defending prioritization calls
• Comfort operating in a fast-changing, still-developing program rather than a fully settled one
• Strong stakeholder management skills, with the ability to influence, align, and drive decisions without formal authority
• Demonstrated experience identifying, managing, and mitigating operational and program-level risks
• Demonstrated experience in operationalising processes using AI at a Claude, Copilot or GPT interface rather than bought specialist tools
• Exceptional organizational skills and the ability to manage complex, parallel workstreams with minimal oversight
• Strong analytical mindset, comfortable turning data into clear insights and narratives
• Clear, concise, and professional written and verbal communication skills in English, including with senior stakeholders
• Comfort operating in a global, matrixed environment across time zones and cultures
• A proactive, ownership-driven mindset, comfortable operating independently and navigating ambiguity

Nice-to-haves

• Experience with learning systems, training platforms, readiness models, or governance frameworks
• Experience with AI-enabled operations, automation, or process optimisation pilots
• Background in large client environments
• Experience with vendor management
• Familiarity with vendor skilling, readiness, or enablement programmes at scale.

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees.