Global Learning Programme Manager - 9-Month FTC | Remote

jellyfish; Cape Town; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Discretionary annual bonus

Remote work up to 60% of days

Flexible working hours

Paid parental leave (14 weeks primary,

Paid parental leave (14 weeks primary)

Job summary

Jellyfish, a global digital marketing agency, seeks a Senior Learning Programme Manager to lead a 9-month fixed-term contract for a scalable training and readiness programme supporting 1,000+ resources worldwide. Reporting to the Learning VP, you will own end-to-end delivery, onboarding, governance, and continuous improvement across multiple workstreams.

You will partner closely with the Learning Director in South Africa and influence senior stakeholders while navigating a matrixed global

Qualifications

• 5+ years of experience within training operations, enablement, program operations, or operational excellence, ideally in a global or enterprise environment.
• Proven ability to own a program end to end, including making and defending prioritization calls
• Comfort operating in a fast-changing, still-developing program rather than a fully settled one
• Strong stakeholder management skills, with the ability to influence, align, and drive decisions without formal authority
• Demonstrated experience identifying, managing, and mitigating operational and program-level risks
• Demonstrated experience in operationalising processes using AI at a Claude, Copilot or GPT interface rather than bought specialist tools
• Exceptional organizational skills and the ability to manage complex, parallel workstreams with minimal oversight
• Strong analytical mindset, comfortable turning data into clear insights and narratives
• Clear, concise, and professional written and verbal communication skills in English, including with senior stakeholders
• Comfort operating in a global, matrixed environment across time zones and cultures
• A proactive, ownership-driven mindset, comfortable operating independently and navigating ambiguity

Responsibilities

• Owning end-to-end operational delivery of the training and readiness programme across multiple, interdependent workstreams, setting priorities and ensuring delivery against them
• Leading onboarding and readiness experiences for programme participants, keeping them consistent, high quality, and scalable as the programme grows and changes
• Leading and facilitating cross-functional meetings, including global forums and steering-style discussions, and making sure they end in clear decisions and follow-through
• Presenting regular programme updates, insights, and risks to senior stakeholders and the Learning Director, translating day-to-day detail into a clear narrative
• Running training refresh cycles, managing the knock-on effects when processes, tools, or requirements change
• Owning quarterly content governance cycles, keeping materials accurate, compliant, and aligned to evolving business needs
• Managing intake, prioritisation, tracking, and delivery of training and readiness requests, and balancing competing priorities at scale
• Maintaining and improving operational trackers, governance logs, and programme documentation as the programme evolves
• Monitoring programme health metrics and turning them into insight, spotting trends in training completion, readiness, and risk areas
• Spotting programme risks early, assessing them, and escalating with clear context and a recommendation rather than just a flag
• Acting as the point of escalation for operational issues, driving them to resolution across teams and vendors
• Managing day-to-day relationships with vendor partners and holding them to quality and delivery standards
• Partnering with the Learning Director on continuous improvement work, including AI, automation, and process optimisation pilots.

Skills

Program management

Stakeholder management

Operational leadership

AI-enabled operations

Data analysis

Vendor management

Organisational skills

English communication

Global/matrixed work environment

Proactive ownership

Tools

Claude

Copilot

GPT

Job description

Jellyfish, a global digital marketing agency, seeks a Senior Learning Programme Manager to lead a 9-month fixed-term contract for a scalable training and readiness programme supporting 1,000+ resources worldwide. Reporting to the Learning VP, you will own end-to-end delivery, onboarding, governance, and continuous improvement across multiple workstreams.

You will partner closely with the Learning Director in South Africa and influence senior stakeholders while navigating a matrixed global