Senior Learning Programme Manager

jellyfish; Cape Town; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Discretionary annual bonus

Remote work up to 60% of days

Flexible working hours

Paid parental leave (14 weeks primary,

Paid parental leave (14 weeks primary)

Job summary

Jellyfish, a global digital marketing agency, seeks a Senior Learning Programme Manager to lead a 9-month fixed-term contract for a scalable training and readiness programme supporting 1,000+ resources worldwide. Reporting to the Learning VP, you will own end-to-end delivery, onboarding, governance, and continuous improvement across multiple workstreams.

You will partner closely with the Learning Director in South Africa and influence senior stakeholders while navigating a matrixed global

Qualifications

• 5+ years of experience within training operations, enablement, program operations, or operational excellence, ideally in a global or enterprise environment.
• Proven ability to own a program end to end, including making and defending prioritization calls
• Comfort operating in a fast-changing, still-developing program rather than a fully settled one
• Strong stakeholder management skills, with the ability to influence, align, and drive decisions without formal authority
• Demonstrated experience identifying, managing, and mitigating operational and program-level risks
• Demonstrated experience in operationalising processes using AI at a Claude, Copilot or GPT interface rather than bought specialist tools
• Exceptional organizational skills and the ability to manage complex, parallel workstreams with minimal oversight
• Strong analytical mindset, comfortable turning data into clear insights and narratives
• Clear, concise, and professional written and verbal communication skills in English, including with senior stakeholders
• Comfort operating in a global, matrixed environment across time zones and cultures
• A proactive, ownership-driven mindset, comfortable operating independently and navigating ambiguity

Responsibilities

• Owning end-to-end operational delivery of the training and readiness programme across multiple, interdependent workstreams, setting priorities and ensuring delivery against them
• Leading onboarding and readiness experiences for programme participants, keeping them consistent, high quality, and scalable as the programme grows and changes
• Leading and facilitating cross-functional meetings, including global forums and steering-style discussions, and making sure they end in clear decisions and follow-through
• Presenting regular programme updates, insights, and risks to senior stakeholders and the Learning Director, translating day-to-day detail into a clear narrative
• Running training refresh cycles, managing the knock-on effects when processes, tools, or requirements change
• Owning quarterly content governance cycles, keeping materials accurate, compliant, and aligned to evolving business needs
• Managing intake, prioritisation, tracking, and delivery of training and readiness requests, and balancing competing priorities at scale
• Maintaining and improving operational trackers, governance logs, and programme documentation as the programme evolves
• Monitoring programme health metrics and turning them into insight, spotting trends in training completion, readiness, and risk areas
• Spotting programme risks early, assessing them, and escalating with clear context and a recommendation rather than just a flag
• Acting as the point of escalation for operational issues, driving them to resolution across teams and vendors
• Managing day-to-day relationships with vendor partners and holding them to quality and delivery standards
• Partnering with the Learning Director on continuous improvement work, including AI, automation, and process optimisation pilots.

Skills

Program management

Stakeholder management

Operational leadership

AI-enabled operations

Data analysis

Vendor management

Organisational skills

English communication

Global/matrixed work environment

Proactive ownership

Tools

Claude

Copilot

GPT

Job description

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Job Description

Reporting to VP,Learning ,as a Senior Learning Programme Manager, you will be responsible for leading, operating, and continuously improving a training and readiness programme supporting over 1,000 resources globally for our Technology client. The programme is evolving and scaling at speed, requiring strong operational leadership, strategic thinking, and the ability to influence across a highly matrixed organization. The Learning Programme Manager partners closely with a Learning Director based in South Africa but owns day-to-day programme operations independently.

Please note this is a 9-month fixed-term contract.- Looking for Immediate Joiners

Your primary responsibilities will include:

• Owning end-to-end operational delivery of the training and readiness programme across multiple, interdependent workstreams, setting priorities and ensuring delivery against them
• Leading onboarding and readiness experiences for programme participants, keeping them consistent, high quality, and scalable as the programme grows and changes
• Leading and facilitating cross-functional meetings, including global forums and steering-style discussions, and making sure they end in clear decisions and follow-through
• Presenting regular programme updates, insights, and risks to senior stakeholders and the Learning Director, translating day-to-day detail into a clear narrative
• Running training refresh cycles, managing the knock-on effects when processes, tools, or requirements change
• Owning quarterly content governance cycles, keeping materials accurate, compliant, and aligned to evolving business needs
• Managing intake, prioritisation, tracking, and delivery of training and readiness requests, and balancing competing priorities at scale
• Maintaining and improving operational trackers, governance logs, and programme documentation as the programme evolves
• Monitoring programme health metrics and turning them into insight, spotting trends in training completion, readiness, and risk areas
• Spotting programme risks early, assessing them, and escalating with clear context and a recommendation rather than just a flag
• Acting as the point of escalation for operational issues, driving them to resolution across teams and vendors
• Managing day-to-day relationships with vendor partners and holding them to quality and delivery standards
• Partnering with the Learning Director on continuous improvement work, including AI, automation, and process optimisation pilots.

Qualifications:

• 5+ years of experience within training operations, enablement, program operations, or operational excellence, ideally in a global or enterprise environment
• Proven ability to own a program end to end, including making and defending prioritization calls
• Comfort operating in a fast-changing, still-developing program rather than a fully settled one
• Strong stakeholder management skills, with the ability to influence, align, and drive decisions without formal authority
• Demonstrated experience identifying, managing, and mitigating operational and program-level risks
• Demonstrated experience in operationalising processes using AI at a Claude, Copilot or GPT interface rather than bought specialist tools
• Exceptional organizational skills and the ability to manage complex, parallel workstreams with minimal oversight
• Strong analytical mindset, comfortable turning data into clear insights and narratives
• Clear, concise, and professional written and verbal communication skills in English, including with senior stakeholders
• Comfort operating in a global, matrixed environment across time zones and cultures
• A proactive, ownership-driven mindset, comfortable operating independently and navigating ambiguity

Nice-to-haves

• Experience with learning systems, training platforms, readiness models, or governance frameworks
• Experience with AI-enabled operations, automation, or process optimization pilots
• Background in large client environments
• Experience with vendor management
• Familiarity with vendor skilling, readiness, or enablement programmes at scale.

Additional Information

Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.

• Reward: You'll be eligible to join our discretionary annual bonus scheme.
• Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am and 6:30pm with flexible working hours.
• Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. We also provide £1000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work.

“Jellyfish will give preference to Employment Equity candidates in accordance with the company’s Employment Equity Plan and its Affir…”