Manager: Learning and Development

FlySafair; City of Johannesburg Metropolitan Municipality; On-site; ZAR 600,000 - 800,000; Full time

Job summary

FlySafair seeks a Learning and Development Manager in Johannesburg to lead the development and implementation of their learning strategy. This role involves analyzing training needs and managing the Learning Management System.

The ideal candidate should possess a bachelor’s degree, 10+ years of experience, and a proven track record in soft skills training. The position also requires strong communication and stakeholder management skills, as well as proficiency in modern digital platforms.

Qualifications

• Minimum of 10 years relevant experience, with at least 3 years in a managerial role.
• Proven track record in soft skills and leadership programmes.
• Experience with learning technologies and blended learning approaches.

Responsibilities

• Develop and implement learning and development strategy.
• Conduct learning needs analyses to identify capability gaps.
• Manage the Learning Management System and ensure content relevance.

Skills

Adult learning principles

Learning Management Systems (LMS)

Communication skills

Stakeholder engagement

Data-driven decision-making

Education

Bachelor’s degree in Human Resources or related field

Grade 12 or Equivalent

Tools

MS Office

AI-enabled productivity applications

Job description

Responsibilities

• Contribute to the development of the organisation’s multi-year learning and development strategy and lead its implementation to ensure alignment with organisational goals and workforce planning priorities;
• Conduct learning and skills needs analyses in partnership with business leaders to identify capability gaps, future workforce requirements, and priority development areas;
• Ensure learning programmes address actual business and skills gaps, training investments are targeted and measurable, and all L&D strategies remain aligned with workforce planning and organisational goals;
• Partner with business to translate analysis outcomes into relevant, impactful, and sustainable training initiatives;
• Promote and embed a culture of learning, innovation, and knowledge sharing;
• Build and maintain a skills database for all employees in the business;
• Create SOPs & provide input into policies to drive standardisation and compliance throughout the organisation;
• Design, source, and deliver soft skills training programmes, leadership development initiatives, and talent development interventions;
• Oversee the scheduling, facilitation, and delivery of learning activities to ensure minimal operational disruption;
• Manage quality assurance processes to ensure training meets internal standards and industry best practices;
• Monitor and manage L&D budgets, ensuring cost-effectiveness and return on investment;
• Establish and monitor learning metrics to measure programme effectiveness;
• Produce reports for leadership on training uptake, engagement, and outcomes, with recommendations for improvement;
• Analyse feedback and data to continuously refine learning strategies and content;
• Lead, mentor, and develop the internal L&D team to ensure high performance and professional growth;
• Provide clear direction and set measurable goals that align with overall business needs;
• Foster a collaborative, high-performance culture that encourages teamwork and productivity;
• Build strong relationships with internal stakeholders to ensure learning solutions address business needs;
• Collaborate with external training providers, managing contracts, service delivery, and quality control;
• Promote learning and development programmes and initiatives;
• Engage with management to identify improvement opportunities for the department;
• Proactively communicate changes to stakeholders i.e. policy and procedure changes;
• Manage the Learning Management System (LMS), ensuring content relevance, accessibility, and user engagement;
• Communicate learning opportunities and success stories to enhance participation and visibility;
• Introduce and integrate innovative learning technologies and blended learning methods;
• Explore AI-driven and data-informed learning solutions to improve personalisation and learning impact;
• Ensure all Learning and Development records, training documentation, and compliance evidence are accurately maintained and audit-ready at all times, while actively managing and participating in relevant internal and external audit processes;
• Prepare and submit Learning and Development reports within agreed timelines and reporting standards;
• Maintain accurate reporting dashboards and records relating to training, audit outcomes, and statutory learning requirements;
• Support internal and external audits by coordinating required documentation, evidence, and stakeholder engagement;
• Drive continuous improvement initiatives to strengthen Learning and Development audit processes, reporting practices, and compliance standards;

Qualifications

• Strong understanding of adult learning principles, instructional design, and learning evaluation models;
• Good knowledge of Learning Management Systems (LMS), including system implementation, user administration, training records management, and reporting;
• Grade 12 or Equivalent (Essential);
• Bachelor’s degree in Human Resources, Organisational Development, Industrial Psychology, or related field (Essential);
• Minimum of 10 years relevant experience, with at least 3 years in a managerial role (Essential);
• Proven track record in designing and delivering impactful soft skills and leadership programmes (Essential);
• Experience with learning technologies, LMS management, and blended learning approaches (Essential);
• Proficient in the use of MS Office (Excel, Word, Outlook and PowerPoint);
• The use of modern digital platforms and AI‑enabled productivity applications is essential;
• Strong communication and facilitation skills;
• Excellent stakeholder engagement and influencing skills;
• Data‑driven decision‑making, innovation and adaptability in learning solutions;
• Strong interpersonal skills;
• People management skills;

Personal Attributes

• Professional;
• High integrity;
• Adaptable and flexible;
• Open to learning and self‑improvement;
• Takes initiative;
• High emotional intelligence;

Preference will be given to members of under‑represented designated groups.