Senior Front Office Manager

Placements24; East London; On-site; ZAR 400,000 - 700,000; Full time

Benefits offered by this job

Competitive salary

Medical aid and retirement fund

Employee discounts on hotel services

Job summary

Placements24 represents a luxury beachfront hotel in East London, Eastern Cape, seeking a Senior Front Office Manager to oversee all front office operations and guest services.

The ideal candidate has 5+ years in front office with at least 3 in supervision, strong leadership and communication skills, proficient with PMS and hotel booking software, and a customer-focused approach to drive guest satisfaction and revenue.

Qualifications

• Minimum 5 years in front office operations with at least 3 in supervision.
• Degree or Diploma in Hospitality Management preferred.
• Proven leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Proficiency with PMS and hotel booking software.
• Strong organizational skills and attention to detail.
• Ability to work flexible hours including evenings, weekends and holidays.
• Customer-focused approach and passion for hospitality.
• Knowledge of luxury hotel operations and revenue management is advantageous.

Responsibilities

• Manage and direct all front office operations including reception, concierge, bell desk and guest services.
• Ensure efficient handling of guest arrivals and departures.
• Train, supervise and motivate front office staff.
• Resolve guest complaints promptly to ensure satisfaction.
• Oversee room inventory and occupancy to maximize revenue.
• Implement and maintain front office policies and procedures.
• Manage front office budgets and control expenses.
• Ensure lobby and front desk presentation is up to standard.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain product knowledge of hotel services to assist guests.

Skills

Front Office Management

Leadership

Communication

Problem-Solving

Education

Degree or Diploma in Hospitality Management

Tools

PMS

Hotel Booking Software

Job description

About the Role Our client, a luxury beachfront hotel renowned for its exceptional service and prime location in East London, Eastern Cape , is seeking a highly motivated and experienced Senior Front Office Manager. This crucial role is responsible for overseeing all aspects of the front office operations, ensuring the highest standards of guest service, efficiency, and satisfaction. You will lead a team of receptionists, concierge staff, and bell desk personnel, manage check-in/check-out processes, handle guest inquiries and concerns, and contribute to the overall smooth operation of the hotel. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for creating positive guest experiences. This is an excellent opportunity to advance your career in hospitality management within a beautiful coastal setting in East London .

Key Responsibilities

• Manage and direct all front office operations, including reception, concierge, bell desk, and guest services.
• Ensure efficient and courteous handling of all guest arrivals and departures.
• Train, supervise, and motivate front office staff to deliver exceptional service.
• Handle guest complaints and resolve issues promptly and effectively, ensuring guest satisfaction.
• Oversee room inventory and occupancy management to maximize revenue.
• Implement and maintain front office policies and procedures.
• Manage front office budgets and control expenses.
• Ensure the cleanliness and presentation of the lobby and front desk area.
• Collaborate with other hotel departments to ensure seamless guest experiences.
• Maintain a high level of product knowledge and hotel services to assist guests.

Requirements

• Minimum of 5 years of experience in front office operations, with at least 3 years in a supervisory or management role.
• A degree or diploma in Hospitality Management or a related field is preferred.
• Proven leadership and team management skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency in Property Management Systems (PMS) and hotel booking software.
• Strong organizational skills and attention to detail.
• Ability to work flexible hours, including evenings, weekends, and public holidays, in East London .
• A customer-focused approach and a passion for hospitality.
• Knowledge of hotel operations and revenue management principles.
• Previous experience in a luxury hotel environment is advantageous for this role in the Eastern Cape .

Benefits

• Our client offers a competitive salary, with opportunities for performance-based incentives.
• Comprehensive medical aid and a retirement fund are provided.
• Employee discounts on hotel services and amenities are available.
• Professional development and training opportunities are offered to enhance career growth.
• Join a reputable hotel in a desirable location in East London , where you can lead a dedicated team and contribute to memorable guest stays in the beautiful Eastern Cape .