Senior Hospitality Operations Analyst

Placements24; Noord-Kaap; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Health insurance

Development opportunities

Hybrid work

Analytics tools access

Impact in Kimberley

Job summary

Placements24 is seeking a Senior Hospitality Operations Analyst to join a leading hospitality group. The role combines on-site analysis in Kimberley with substantial remote work, focusing on deep data-driven insights across hotel and tourism operations.

The ideal candidate has 5+ years of analytics experience in hospitality, proficiency with Excel, SQL, Tableau, and Power BI, and the ability to deliver actionable recommendations to management.

Qualifications

• Minimum 5 years in an analytical role, preferably in hospitality or tourism.
• Strong quantitative and qualitative analytical skills.
• Proficiency in Excel (advanced), SQL and data visualization tools.
• Experience with PMS and other hospitality software.
• Excellent report writing and presentation skills.
• Bachelor's degree in a related field.

Responsibilities

• Collect, analyze, and interpret operational data from PMS, POS, and guest feedback.
• Develop performance metrics and dashboards to track key indicators.
• Identify opportunities to improve guest satisfaction, efficiency, and costs.
• Prepare reports and present findings to senior management.
• Conduct market research and competitor analysis for strategic decisions.
• Support implementation of new operational systems and technologies.
• Collaborate with department heads on data needs and challenges.
• Assist in budget preparation and forecasting for operations.
• Monitor industry best practices and recommend changes.
• Ensure data integrity across all reporting systems.

Skills

Advanced Excel

SQL

Tableau

Power BI

Data visualization

Analytical thinking

Report writing

Education

Bachelor's degree in Business, Economics, Statistics, Hospitality Management, or related field

Tools

PMS

Tableau

Power BI

Job description

About the Role Our client, a leading hospitality group with diverse properties across the region, is seeking a highly analytical and detail-oriented Senior Hospitality Operations Analyst. This role will involve delving deep into operational data to identify trends, optimize performance, and drive efficiency across various hotel and tourism ventures. You will work closely with management teams to provide actionable insights and strategic recommendations. This Hybrid position allows for significant remote work, complemented by on-site analysis and collaboration sessions in Kimberley, Northern Cape.

Key Responsibilities

• Collect, analyze, and interpret operational data from various hospitality sources (PMS, POS, guest feedback).
• Develop performance metrics and dashboards to track key operational indicators.
• Identify areas for improvement in guest satisfaction, operational efficiency, and cost reduction.
• Prepare comprehensive reports and present findings and recommendations to senior management.
• Conduct market research and competitor analysis to inform strategic decisions.
• Support the implementation of new operational systems and technologies.
• Collaborate with department heads to understand operational challenges and data needs.
• Assist in budget preparation and financial forecasting for operational departments.
• Monitor industry best practices and recommend relevant changes.
• Ensure data integrity and accuracy across all reporting systems.

Requirements

• Minimum of 5 years of experience in an analytical role, preferably within the hospitality or tourism industry.
• Strong quantitative and qualitative analytical skills.
• Proficiency in data analysis tools such as Excel (advanced), SQL, and data visualization software (e.g., Tableau, Power BI).
• Experience with Property Management Systems (PMS) and other hospitality software.
• Excellent report writing and presentation skills.
• Bachelor’s degree in Business, Economics, Statistics, Hospitality Management, or a related field.
• Ability to work independently and manage projects with minimal supervision.
• Strong understanding of hotel and tourism operations is essential.
• Must be based in or able to commute to Kimberley, Northern Cape.
• Proactive approach to problem-solving and data-driven decision-making.

Benefits

• Competitive annual salary of ZAR.
• Performance-based bonuses.
• Comprehensive health insurance.
• Opportunities for professional development in data analytics and hospitality management.
• Flexible Hybrid work arrangement.
• Access to cutting-edge analytics tools and platforms.
• Be a key contributor to strategic decision-making in Kimberley.