Remote Operations Manager - Hospitality

Placements24; Randburg; Hybrid; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Health and wellness programs

Executive training

Career advancement opportunities

Job summary

Placements24 seeks a seasoned Remote Operations Manager to oversee hospitality operations from a home-based office, anchored in Randburg, Gauteng. The role drives efficiency, quality standards, and performance across a portfolio of properties, while leading remote teams and shaping operational strategy.

You will manage budgeting and P&L, analyze data for improvements, and implement new technologies to optimize workflows.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• Minimum 7 years in hospitality operations management with senior leadership.
• Proven experience managing remote teams and operations.
• Strong financial acumen including budgeting and P&L control.
• Excellent strategic thinking, problem solving and decision making.
• Proficient with operational software and remote collaboration tools.
• Effective communication and ability to influence stakeholders.

Responsibilities

• Develop and implement operational strategies to boost efficiency and guest satisfaction.
• Lead a dispersed team of hospitality professionals remotely and coach performance.
• Oversee budgeting, P&L management and financial performance.
• Ensure adherence to quality standards, safety regulations, and policies.
• Analyze data to identify improvement and cost-saving opportunities.
• Implement technologies and processes to optimize workflows.
• Conduct remote performance reviews and provide guidance.
• Collaborate with cross-functional teams for seamless service delivery.
• Manage vendor relationships and contract negotiations.
• Develop and maintain strong stakeholder relationships.

Skills

Remote team leadership

P&L management

Budgeting

Strategic thinking

Data analysis

Communication skills

Education

Bachelor's degree in Hospitality Management

Tools

Hospitality management software

CRM software

Remote collaboration tools

Job description

About the Role

Our client is seeking a highly experienced and strategic Remote Operations Manager to oversee various hospitality operations from a home-based office, supporting a portfolio of properties and services. Based remotely, with an anchor in Randburg, Gauteng , this role is responsible for driving efficiency, ensuring quality standards, and optimizing operational performance across different hospitality functions. The ideal candidate will possess a strong background in hospitality management, a proven ability to manage remote teams, and exceptional analytical and problem-solving skills. You will play a pivotal role in shaping operational strategies, implementing best practices, and ensuring a consistent, high-quality guest experience, all while working independently and collaboratively in a virtual setting. This is a senior leadership opportunity within a forward-thinking hospitality organization.

Key Responsibilities

• Develop and implement operational strategies to enhance efficiency and guest satisfaction.
• Manage and lead a dispersed team of hospitality professionals remotely.
• Oversee budgeting, P&L management, and financial performance of assigned operations.
• Ensure adherence to quality standards, safety regulations, and operational policies.
• Analyze operational data and identify areas for improvement and cost savings.
• Implement new technologies and operational processes to optimize workflows.
• Conduct remote performance reviews and provide coaching to team members.
• Collaborate with cross-functional teams to ensure seamless service delivery.
• Manage vendor relationships and contract negotiations.
• Develop and maintain strong stakeholder relationships.

Requirements

• Minimum of 7 years of experience in hospitality operations management, with a significant portion in senior leadership roles.
• Demonstrated experience in managing remote teams and operations.
• Strong financial acumen, including P&L management and budgeting expertise.
• Excellent strategic thinking, problem-solving, and decision-making skills.
• Proficiency in various operational management software and remote collaboration tools.
• Exceptional communication and interpersonal skills, with the ability to influence and motivate.
• A track record of successfully implementing operational improvements and driving change.
• Ability to work autonomously and manage priorities effectively in a remote setup.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Must be based in South Africa and able to work effectively remotely, with strong connection to the Randburg, Gauteng region.

Benefits

This fully remote leadership position offers a highly competitive executive salary and performance-based bonuses. Enjoy the ultimate flexibility and work-life balance that comes with a remote role. Our client invests in employee development with comprehensive training programs and opportunities for significant career advancement. You will be part of a dynamic and innovative company culture that supports remote collaboration and employee well-being. Access to health and wellness programs is also provided.