Senior Luxury Hotel Front Desk Manager

Placements24; Johannesburg; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Meal subsidies

Employee discounts

Career development

Job summary

Placements24 is recruiting a Senior Luxury Hotel Front Desk Manager for a flagship property in Johannesburg. The role demands exceptional leadership, guest service excellence, and a track record of overseeing a high-performing front desk team at a luxury hotel.

You will manage arrivals and departures, oversee room inventory and reservations, train staff, ensure brand standards, and drive service levels while controlling costs.

Qualifications

• 5+ years of progressive experience in hotel front office management, with at least 2 years in a senior supervisory role within a luxury hotel setting.
• Proven leadership and team management skills with the ability to inspire and develop staff.
• Excellent communication, interpersonal, and customer service skills, with fluency in English.

Responsibilities

• Supervise and lead the front desk team, ensuring efficient operations and outstanding guest service.
• Develop and implement training programs to enhance team performance and guest interaction skills.
• Manage guest arrivals and departures, ensuring prompt and courteous service, and resolve issues or complaints.
• Oversee room inventory, reservations, and room assignments, collaborating with reservations and housekeeping.
• Implement and maintain hotel policies and procedures, ensuring compliance with brand standards and safety regulations.
• Monitor and manage front desk budgets, controlling costs and optimizing resource allocation.
• Generate daily reports on occupancy, revenue, and guest feedback for senior management.
• Act as a point of contact for VIP guests, ensuring their needs are met with meticulous attention.
• Foster a positive and collaborative work environment, motivating the team to achieve performance goals.

Skills

Front desk management

Leadership

Customer service

Communication

Training

English fluency

Education

Bachelor's degree in Hospitality Management

Tools

Opera

Fidelio

Job description

About the Role

Our client, a prestigious hospitality group, is seeking an experienced and dynamic Senior Luxury Hotel Front Desk Manager to oversee operations at their flagship property in the heart of **Johannesburg**. This critical role demands exceptional leadership, a passion for guest service excellence, and a proven ability to manage a high-performing front desk team. You will be instrumental in ensuring seamless guest experiences from arrival to departure, upholding the brand's reputation for unparalleled luxury and personalized service. The ideal candidate will possess a keen eye for detail, strong problem-solving skills, and the ability to thrive in a fast-paced, demanding environment. This is a unique opportunity to make a significant impact within a globally recognized hotel chain.

Key Responsibilities

• Supervise and lead the front desk team, including receptionists, concierges, and bell staff, ensuring efficient operations and outstanding guest service.
• Develop and implement training programs to enhance team performance and guest interaction skills.
• Manage guest arrivals and departures, ensuring prompt and courteous service, and effectively resolving any issues or complaints.
• Oversee room inventory, reservations, and room assignments, collaborating with the reservations and housekeeping departments.
• Implement and maintain hotel policies and procedures, ensuring compliance with brand standards and safety regulations.
• Monitor and manage front desk budgets, controlling costs and optimizing resource allocation.
• Generate daily reports on occupancy, revenue, and guest feedback for senior management.
• Act as a point of contact for VIP guests, ensuring their needs are met with meticulous attention.
• Foster a positive and collaborative work environment, motivating the team to achieve performance goals.

Requirements

• A minimum of 5 years of progressive experience in hotel front office management, with at least 2 years in a senior supervisory role within a luxury hotel setting.
• Proven leadership and team management skills, with the ability to inspire and develop staff.
• Excellent communication, interpersonal, and customer service skills, with fluency in English and an advantage for other local languages.
• Strong organizational and multitasking abilities, with exceptional attention to detail.
• Proficiency in Property Management Systems (PMS) such as Opera, Fidelio, or similar.
• A solid understanding of hotel operations, revenue management, and financial reporting.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• Ability to work flexible hours, including evenings, weekends, and public holidays.
• Must be based in or willing to relocate to **Johannesburg**, Gauteng.

Benefits

Our client offers a competitive salary package commensurate with experience. Benefits include comprehensive health insurance, retirement plan contributions, subsidized meals, employee discounts on hotel stays and services, and opportunities for professional development and career advancement within a leading global hospitality brand. This role is based in a vibrant and dynamic city, offering a stimulating work environment and the chance to be part of an esteemed establishment.