Luxury Hotel Front Desk Manager

Placements24; Johannesburg; On-site; ZAR 250,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Staff accommodation

Employee discounts

Career development

Dynamic team environment

Job summary

Placements24, on behalf of a prestigious hotel in Johannesburg, seeks an experienced Front Desk Manager to oversee the front desk operations, ensure guest satisfaction, and lead the team. You will manage reservations, check-ins, check-outs, and collaborate with other departments to deliver seamless service.

The ideal candidate has 3-5 years in a supervisory front desk role, strong leadership and communication skills, proficiency with PMS software, and a flexible schedule including evenings and

Qualifications

• Minimum 3-5 years of experience in a supervisory or management role within hotel front desk operations.
• Proven leadership and team management skills.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency in hotel management software (PMS).

Responsibilities

• Supervise and lead a team of front desk agents, including scheduling, training, and performance management.
• Ensure all guests receive a warm, efficient, and professional welcome and departure.
• Handle guest inquiries, requests, and complaints promptly and effectively, resolving issues to ensure guest satisfaction.
• Manage room inventory, reservations, and check-in/check-out processes, ensuring accuracy and efficiency.
• Oversee the implementation of hotel policies and procedures at the front desk.
• Maintain a high level of product knowledge for all hotel services, amenities, and local attractions.
• Conduct regular staff meetings to communicate important information and foster teamwork.
• Liaise with other hotel departments to ensure seamless service delivery.

Skills

Leadership

Communication

Customer service

Problem-solving

Tools

PMS software

Job description

About the Role

Our client, a prestigious hotel nestled in the heart of Johannesburg , is seeking an experienced and dynamic Front Desk Manager to oversee the operations of their front desk department. This is a critical role responsible for ensuring exceptional guest experiences, managing staff, and maintaining high service standards. The ideal candidate will possess a strong understanding of hotel operations, excellent leadership skills, and a passion for hospitality. You will be the primary point of contact for guest inquiries, feedback, and problem resolution, playing a pivotal role in shaping the overall perception of the hotel. This role requires a proactive approach to service delivery and a keen eye for detail. We are looking for an individual who can inspire a team and consistently exceed guest expectations in a fast-paced environment. The success of the front desk operations directly impacts guest satisfaction and retention.

Key Responsibilities

• Supervise and lead a team of front desk agents, including scheduling, training, and performance management.
• Ensure all guests receive a warm, efficient, and professional welcome and departure.
• Handle guest inquiries, requests, and complaints promptly and effectively, resolving issues to ensure guest satisfaction.
• Manage room inventory, reservations, and check-in/check-out processes, ensuring accuracy and efficiency.
• Oversee the implementation of hotel policies and procedures at the front desk.
• Maintain a high level of product knowledge for all hotel services, amenities, and local attractions.
• Conduct regular staff meetings to communicate important information and foster teamwork.
• Liaise with other hotel departments to ensure seamless service delivery.

Requirements

• Minimum of 3-5 years of experience in a supervisory or management role within hotel front desk operations.
• Proven leadership and team management skills.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency in hotel management software (PMS).
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• A passion for the hospitality industry and a commitment to guest satisfaction.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Must be based in or willing to relocate to Johannesburg.

Benefits

• Competitive salary package.
• Opportunities for professional development and career advancement within a growing hotel group.
• Staff accommodation may be provided.
• Employee discounts on hotel services and amenities.
• A dynamic and supportive work environment.
• Be part of a team dedicated to delivering world-class hospitality in Johannesburg.