Senior Front Desk & Member Experience Lead

Planet Fitness; South Africa; On-site; ZAR 100,000 - 167,000; Full time

Job summary

Planet Fitness is seeking a proactive Welcome Desk/Reception Associate to ensure a positive first impression for members and efficient front-desk operations at all times. The role includes assisting with group exercise classes and overseeing reception staff.

The ideal candidate will motivate the team, maintain high administrative standards, and handle member inquiries with professionalism and courtesy.

Qualifications

• Leads by example and motivates staff.
• Demonstrates high levels of administrative accuracy and attention to detail.
• Strong communication and people skills for liaising at all levels.

Responsibilities

• Assist with club administration when necessary.
• Cash management.
• Communication with members and staff.
• Managing of Receptionist.
• Monitoring of access and overrides for staff and members.
• Reception stock control.
• Resolving member complaints.
• Training of Receptionist.

Skills

Staff motivation

Administrative accuracy

Communication skills

Interpersonal skills

Shift work

Front desk experience

Reliable transport

Job description

Planet Fitness is seeking a proactive Welcome Desk/Reception Associate to ensure a positive first impression for members and efficient front-desk operations at all times. The role includes assisting with group exercise classes and overseeing reception staff.

The ideal candidate will motivate the team, maintain high administrative standards, and handle member inquiries with professionalism and courtesy.