Member Experience Lead — Front Desk Supervisor

Planet Fitness; South Africa; On-site; ZAR 89,000 - 134,000; Full time

Job summary

Planet Fitness in South Africa seeks a Receptionist to manage the Welcome Desk and ensure a positive first impression for members. You will also assist with club administration and be responsible for cash handling and member liaison.

The role requires motivation, high energy, excellent communication, and the ability to work shifts. Prior front desk experience is an advantage, with a focus on integrity and dependable transport.

Qualifications

• Must demonstrate motivational leadership and lead by example.
• Proven ability to maintain high administrative accuracy.
• Demonstrates friendly, efficient, Planet Fitness–style service.
• Demonstrates honesty and integrity in all actions.
• Strong communication at all levels with members and staff.
• Proficient in common PC applications and basic systems.
• Able to work shifts and manage reception duties.
• Must exhibit high energy and proactive problem solving.
• Experience in front desk or welcome desk is an advantage.
• Reliable transport to and from the club.

Responsibilities

• Manage Welcome Desk/Reception to provide a positive first impression.
• Coordinate with staff and manage receptionist operations.
• Handle cash management and basic admin tasks.
• Liaise with members and staff to resolve queries and complaints.
• Monitor access for staff and members and manage overrides.
• Oversee reception stock and stock control.
• Train and supervise the Receptionist.
• Potentially lead group exercise class activities as needed.

Skills

Motivates staff

Administrative accuracy

Customer service

Honesty and integrity

Excellent communication

Intermediate PC skills

Shift work

High energy

Staff management

Reliable transport

Job description

Planet Fitness in South Africa seeks a Receptionist to manage the Welcome Desk and ensure a positive first impression for members. You will also assist with club administration and be responsible for cash handling and member liaison.

The role requires motivation, high energy, excellent communication, and the ability to work shifts. Prior front desk experience is an advantage, with a focus on integrity and dependable transport.