Member Experience Lead & Group Class Coordinator

Planet Fitness; Pretoria; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Planet Fitness Pretoria is seeking a proactive Receptionist to manage the Welcome Desk, ensuring a positive first impression for members and smooth daily operations. The role requires motivating staff, high administrative accuracy, and excellent communication to liaise with members and colleagues.

The incumbent will handle club administration, cash handling, access controls, stock, and training of the receptionist.

Qualifications

• Ability to motivate staff and lead by example.
• Advanced levels of administrative accuracy.
• Display friendly and efficient qualities that reflect the Planet Fitness way.
• Display uncompromising levels of honesty and integrity.
• Have excellent communication skills and be able to liaise at all levels.
• Intermediate PC skills.
• Must be able to work shifts.
• Possess high level energy levels.
• Previous experience within a front desk or welcome desk position added advantage.
• Proven track record in managing staff, planning, organising, conflict handling and problem solving.
• Have reliable transport.

Responsibilities

• Assisting with Club Administration when necessary
• Cash management
• Communication with members and staff
• Managing of Receptionist
• Monitoring of access and overrides for staff and members
• Reception stock control
• Resolving member complaints
• Training of Receptionist

Skills

Motivate staff

Administrative accuracy

Friendly and efficient

Honesty and integrity

Excellent communication

PC skills

Shift work

High energy levels

Front desk/welcome desk experience

Staff management and planning

Reliable transport

Job description

Planet Fitness Pretoria is seeking a proactive Receptionist to manage the Welcome Desk, ensuring a positive first impression for members and smooth daily operations. The role requires motivating staff, high administrative accuracy, and excellent communication to liaise with members and colleagues.

The incumbent will handle club administration, cash handling, access controls, stock, and training of the receptionist.