Senior Field Service Technician - Remote

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 500,000 - 800,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Professional development

Remote work allowance

Company laptop

Mobile phone

Diagnostic software access

Job summary

Placements24 is seeking a Senior Field Service Technician for a fully remote role across South Africa. You will diagnose, repair and support advanced industrial automation systems from a home office, delivering remote service to client sites.

Mentor junior technicians, assist with installation and commissioning, and perform remote preventive maintenance while coordinating spare parts and documented reports.

Qualifications

• Minimum 5 years in field service or technical support in industrial automation.
• Experience with PLCs, robotics, or complex machinery.
• Strong diagnostic and remote support capabilities.

Responsibilities

• Diagnose and repair electromechanical systems remotely via diagnostics.
• Provide expert guidance during installation, commissioning and maintenance.
• Perform remote preventative maintenance and system checks.
• Manage spare parts and coordinate delivery for on-site interventions.
• Generate detailed service reports and recommendations.
• Collaborate with engineering for product feedback and improvements.
• Keep up with latest automation technologies and service practices.
• Participate in on-call remote support rotations.
• Document activities in the CRM system.

Skills

PLC programming

Remote diagnostics

Industrial automation

Schematic reading

Customer communication

Education

National Diploma in Electrical Engineering

Tools

Diagnostics software

Industrial protocols (TCP/IP)

Job description

About the Role

Our client, a leading provider of advanced industrial automation solutions, is seeking a highly skilled and motivated Senior Field Service Technician to join their dynamic team. This is a fully remote position, offering unparalleled flexibility and the opportunity to work from anywhere within South Africa. You will be instrumental in ensuring the optimal performance and longevity of our cutting-edge equipment deployed across various client sites. This role demands a proactive approach to problem-solving, excellent communication skills, and a deep understanding of complex electromechanical systems. As a senior member of the team, you will also be expected to mentor junior technicians and contribute to the continuous improvement of our service delivery processes. Your expertise will directly impact client satisfaction and operational efficiency, making this a crucial and rewarding position within our organization.

Key Responsibilities

• Diagnose, troubleshoot, and repair complex electromechanical systems, industrial machinery, and control systems remotely via detailed diagnostics, video conferencing, and phone support.
• Provide expert technical guidance and support to clients and on-site personnel during installation, commissioning, and ongoing maintenance phases.
• Conduct remote preventative maintenance and system performance checks to identify and address potential issues before they impact operations.
• Manage spare parts inventory and coordinate timely delivery to client sites when physical intervention is required, liaising with logistics teams.
• Generate comprehensive service reports, documenting all diagnostic findings, repair actions, and recommendations for future improvements.
• Collaborate with engineering and product development teams to provide feedback on product performance and potential design enhancements.
• Stay abreast of the latest technological advancements and service methodologies in the industrial automation sector.
• Participate in on-call rotations to provide urgent remote support during off-peak hours.
• Maintain accurate records of all service activities and client interactions in the company's CRM system.

Requirements

• A relevant technical qualification (e.g., National Diploma in Electrical Engineering, Mechanical Engineering, or equivalent).
• Minimum of 5 years of experience in a field service or technical support role, with a strong focus on industrial automation, robotics, or complex machinery.
• Proven ability to troubleshoot and diagnose intricate technical issues remotely, utilizing advanced diagnostic tools and communication platforms.
• Proficiency in reading and interpreting technical schematics, blueprints, and manuals.
• Excellent problem-solving and analytical skills, with a methodical approach to diagnostics.
• Strong interpersonal and communication skills, both written and verbal, to effectively interact with clients and internal teams.
• Demonstrated ability to work independently and manage time effectively in a remote work environment.
• A dedicated home office setup with reliable high-speed internet connectivity is mandatory.
• Willingness to travel occasionally for critical on-site interventions when absolutely necessary (estimated less than 10% travel).
• Experience with PLC programming and industrial network protocols is highly desirable.

Benefits

• competitive salary
• performance-based bonuses
• opportunities for professional development and advanced certifications
• generous remote work allowance to support your home office setup
• company laptop, mobile phone, and access to cutting-edge diagnostic software

Furthermore, you will be part of a supportive and innovative team that values collaboration and continuous learning. Join us and shape the future of industrial automation from the comfort of your home office in Richards Bay, KwaZulu-Natal , or any other location within South Africa.