Remote Field Service Engineer

Placements24; Polokwane; Hybrid; ZAR 480,000 - 720,000; Full time

Benefits offered by this job

Remote work

Health insurance

Retirement savings plans

Online courses

Collaborative remote culture

Job summary

Placements24 is seeking a highly skilled Remote Field Service Engineer to join a remote-first team. You will deliver advanced remote diagnostics and troubleshooting for industrial equipment from your home office, supporting clients nationwide in South Africa.

Role emphasizes independent work, strong analytical skills, and clear communication. Must have 5–7 years in field service or technical support with remote capabilities and relevant engineering qualifications.

Qualifications

• Bachelor-level engineering degree required in electrical or mechanical engineering or related field.
• 5–7 years in field service, technical support, or similar role with remote capabilities.
• Experience diagnosing and troubleshooting electromechanical systems.
• Proficiency with SCADA, PLCs, and industrial networking tools.
• Strong analytical, problem-solving, and communication skills.
• High motivation for remote, home-based work with flexible hours.

Responsibilities

• Provide remote technical support and troubleshooting for complex industrial equipment.
• Use remote access tools and monitoring systems to identify malfunctions.
• Analyze data to predict failures and recommend preventive maintenance.
• Guide on-site technicians through repairs remotely.
• Develop technical documentation and troubleshooting guides.
• Collaborate with engineering, support, and sales teams.
• Perform remote system commissioning and configuration as needed.
• Identify opportunities for product/service improvements from remote insights.
• Manage support cases with accurate CRM documentation.

Skills

Remote diagnostics tools

SCADA systems

PLC programming

Industrial networking

Analytical skills

Communication skills

Remote work discipline

IT literacy

Education

Bachelor's degree in Electrical/Mechanical Engineering

Tools

SCADA software

Remote diagnostic software

Job description

About the Role

Our client is seeking a highly skilled and independent Remote Field Service Engineer to join their dedicated, remote-first team. This critical role focuses on providing advanced remote technical support, diagnostics, and troubleshooting for complex industrial equipment and systems used by our clients across various sectors. You will leverage cutting-edge remote monitoring and diagnostic tools to resolve issues proactively and efficiently, minimizing the need for on-site visits. This is an ideal opportunity for an experienced engineer who excels in a remote setting, possesses exceptional analytical skills, and is committed to delivering world-class technical support. Your expertise will ensure the optimal performance and uptime of our client's equipment from your home office, supporting operations nationwide.

Key Responsibilities

• Provide advanced remote technical support and troubleshooting for industrial machinery and systems.
• Utilize remote access tools, diagnostic software, and monitoring systems to identify and resolve equipment malfunctions.
• Analyze performance data to predict potential failures and recommend preventive maintenance actions.
• Guide on-site personnel or customer technicians through complex repair procedures remotely.
• Develop and maintain comprehensive technical documentation, including troubleshooting guides and remote support procedures.
• Collaborate closely with internal engineering, support, and sales teams to address customer issues effectively.
• Conduct remote system commissioning and configuration as needed.
• Identify opportunities for product or service improvements based on remote support insights.
• Manage support cases, ensuring timely resolution and accurate documentation within the CRM.
• Stay abreast of new technologies and advancements relevant to the company's product lines.

Requirements

• Bachelor's degree in Electrical, Mechanical, or a related Engineering discipline.
• A minimum of 5-7 years of experience in field service, technical support, or a similar engineering role, preferably with remote capabilities.
• Proven expertise in diagnosing and troubleshooting complex electromechanical systems.
• Proficiency with remote diagnostic tools, SCADA systems, PLCs, and industrial networking.
• Excellent analytical and problem-solving skills, with a methodical approach to resolving technical challenges.
• Outstanding communication and interpersonal skills, capable of conveying technical information clearly to diverse audiences.
• Self-disciplined and highly motivated to work effectively in a remote, home-based environment.
• Ability to work flexible hours to support clients across different time zones when necessary.
• Strong IT literacy and proficiency with various software applications.
• Experience in (Specific Industry, e.g., manufacturing, mining, automation) is highly advantageous.

Benefits

• Our client offers a competitive salary package benchmarked for remote roles, along with comprehensive health insurance and retirement savings plans.
• Enjoy the ultimate flexibility of a fully remote position, eliminating the need for daily commutes.
• Opportunities for continuous learning and professional development through online courses and certifications are provided.
• Our client cultivates a strong, collaborative remote work culture with regular virtual team interactions.
• This role offers the chance to work with innovative technology and have a significant impact on client operations from anywhere in South Africa.