Senior Remote Field Service Technician

Placements24; Midrand; Ibrido; ZAR 500.000 - 900.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical aid

Provident fund

Remote work

Professional development

Bonuses potential

Flexible hours

Leave allowance

Access to advanced tools

Descrizione del lavoro

Placements24 presents a Senior Remote Field Service Technician role, fully remote within South Africa. You will diagnose electromechanical systems, guide on-site staff, and ensure uptime while maintaining detailed service records.

Expect collaboration with engineering teams, remote training, and periodic site visits for complex installs. Strong communication, 5+ years in field service, and a relevant technical qualification help you excel. Flexible home-office setup supported.

Competenze

• 5+ years in field service with emphasis on remote diagnostics.
• Experience diagnosing and repairing complex electromechanical systems.
• Strong networking, data communication, and remote access knowledge.
• Excellent verbal and written communication for non-technical audiences.

Mansioni

• Diagnose and troubleshoot complex issues remotely using diagnostic tools.
• Provide step-by-step instructions to on-site personnel for repairs and maintenance.
• Collaborate with engineering and support to resolve escalated problems.
• Maintain detailed service logs with steps, resolutions and parts used.
• Develop and update technical documentation and manuals.
• Conduct remote training sessions for customer technicians.
• Monitor equipment performance remotely and flag issues early.
• Adhere to safety protocols during remote-assisted operations.
• Travel to client sites on an as-needed basis for complex installations.
• Contribute to continuous improvement of remote support processes.

Conoscenze

Remote diagnostics

Troubleshooting

Communication

Problem solving

Time management

Independent work

Formazione

N.Dip Electrical/Mechanical Engineering

Trade Test

Strumenti

Diagnostic software

Descrizione del lavoro

About the Role

Our client is seeking a highly experienced and motivated Senior Remote Field Service Technician to join their dynamic team. This is a fully remote position, offering the flexibility to work from anywhere within South Africa . The ideal candidate will possess a deep understanding of complex electromechanical systems and a proven track record in remote diagnostics, troubleshooting, and guided on-site support. You will be instrumental in ensuring the optimal performance and longevity of critical equipment deployed across various industries. This role demands exceptional problem-solving skills, strong communication abilities, and a proactive approach to technical challenges. As a remote technician, you will be the primary point of contact for on-site personnel, providing expert guidance and support to resolve issues efficiently and effectively, minimizing downtime and maximizing customer satisfaction. Your expertise will be crucial in upholding our client's reputation for reliability and service excellence in the installation and maintenance sector.

Key Responsibilities

• Diagnose and troubleshoot complex technical issues remotely using advanced diagnostic tools and software.
• Provide clear, concise, and effective step-by-step instructions to on-site personnel for repairs, installations, and maintenance procedures.
• Collaborate with internal engineering and support teams to resolve escalated technical problems.
• Maintain accurate and detailed service logs, including troubleshooting steps, resolutions, and parts used.
• Develop and update technical documentation, including service manuals and troubleshooting guides.
• Conduct remote training sessions for customer technicians and end-users on equipment operation and maintenance.
• Monitor equipment performance remotely and identify potential issues before they impact operations.
• Ensure adherence to safety protocols and procedures during all remote-assisted operations.
• Travel to client sites on an as-needed basis for complex installations or critical repairs, although the role is primarily remote.
• Contribute to continuous improvement initiatives for remote support processes and tools.

Requirements

• Minimum of 5 years of experience in field service, technical support, or a similar role, with a strong emphasis on remote diagnostics.
• Proven expertise in diagnosing and repairing complex electromechanical systems, preferably within the industrial automation or specialized equipment sectors.
• Excellent understanding of networking, data communication, and remote access technologies.
• Proficiency in using diagnostic software and hardware.
• Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical individuals.
• Strong analytical and problem-solving abilities.
• Ability to work independently with minimal supervision and manage time effectively.
• A relevant technical qualification (e.g., N.Dip Electrical/Mechanical Engineering, Trade Test) is highly desirable.
• Experience with (Specific Industry Equipment - e.g., CNC machinery, medical devices, industrial robotics) is a significant advantage.
• Must have a stable internet connection and a dedicated home office setup conducive to remote work.

Benefits

• Competitive annual salary of ZAR.
• Comprehensive medical aid and provident fund contributions.
• Opportunities for professional development and advanced training.
• Flexible working hours and the ability to work from home.
• Generous leave allowance.
• Access to cutting-edge technology and tools.
• A supportive and collaborative remote work environment.
• Potential for performance-based bonuses.
• Contribution to a global leader in specialized equipment solutions.
• Work within the exciting installation and maintenance field from the comfort of your home.