Remote Field Service Engineer (Specialized Systems)

Placements24; Cape Town; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Fully remote with travel opportunities

Competitive pay including performance

Provision of company vehicle andTravel

Access to training programs andCertifc

Ability to work with cutting edge tech

Health and retirement benefits

Job summary

Placements24 is seeking a Remote Field Service Engineer to provide expert technical support for advanced industrial automation systems. The role combines remote work with on-site travels to client sites across Western Cape and beyond, ensuring maximum uptime and system performance.

You will troubleshoot electro-mechanical systems, perform installations and upgrades, and deliver client training while maintaining meticulous documentation and collaborating with engineering teams.

Qualifications

• Bachelor's degree in Electrical Engineering, Computer Science, or relevant degree.
• 7+ years of field service, technical support, or system engineering experience in industrial automation.
• Proven troubleshooting of complex electro-mechanical systems and embedded software.

Responsibilities

• Provide remote and on-site technical support for specialized industrial equipment and control systems.
• Diagnose and resolve hardware, software, and network issues impacting system performance.
• Perform installations, configurations, and upgrades of client systems following established procedures.
• Conduct comprehensive system testing and validation to ensure operational integrity.
• Deliver technical training to customer personnel on system operation and maintenance.
• Document service activities and resolutions in the CRM system.
• Collaborate with engineering and support teams to resolve complex technical problems.
• Identify potential system improvements and provide feedback to product development.

Skills

Electrical engineering

Computer science

Industrial automation

Diagnostics

Network protocols

Education

Bachelor's degree in Electrical Engineering or related field

Tools

Oscilloscopes

Multimeters

Diagnostic software

Job description

About the Role

Our client is a global leader in specialized industrial automation and control systems, seeking a highly skilled Remote Field Service Engineer to support their extensive customer base. This is a fully remote position, allowing you to leverage your expertise from the comfort of your home office while traveling to client sites as needed. You will be responsible for providing expert technical support, troubleshooting complex system issues, and performing installations and upgrades for our advanced proprietary systems. The ideal candidate will possess a deep understanding of electro-mechanical systems, robust diagnostic capabilities, and exceptional communication skills to effectively guide clients through technical challenges. This role is critical to ensuring our customers achieve maximum uptime and efficiency from their investments. Based remotely but with travel to **Cape Town, Western Cape**, and surrounding regions, this position offers a unique blend of autonomy and crucial field interaction.

Key Responsibilities

• Provide remote and on-site technical support for specialized industrial equipment and control systems.


• Diagnose and resolve complex hardware, software, and network issues impacting system performance.


• Perform installations, configurations, and upgrades of client systems according to established procedures.


• Conduct comprehensive system testing and validation to ensure operational integrity and performance.


• Develop and deliver technical training to customer personnel on system operation and maintenance.


• Document all service activities, technical findings, and resolutions accurately in the company's CRM system.


• Collaborate with internal engineering and support teams to elevate and resolve challenging technical problems.


• Proactively identify potential system improvements and provide feedback to the product development team.


• Manage travel logistics and schedules effectively to meet client demands.


• Adhere strictly to all company safety protocols and customer site requirements.


• Maintain up-to-date knowledge of product lines, new technologies and industry best practice.

Requirements

• Bachelor's degree in Electrical Engineering, Computer Science, or relevant degree for a param.


• Minimum 7 years of experience in field service, technical support, or system engineering focusing on industrial automation or advanced equipment.


• Demonstrated expertise in troubleshooting and repairing sophisticated systems, including embedded software and network comms.


• Proficiency with diagnostic tools, oscilloscopes, multimeters, and related test equipment.


• Industry network protocols (e.g., Ethernet/IP, Profibus, Modbus) is advantage.


• Ability to read complex technical documentation, schematics, and P&IDs.


• Excellent problem solving and decision making ability.


• Excellent communicating and interpersonal skills.


• Self-organisation for remote work.


• Willingness to travel up to 60% to client sites across Western Cape and beyond.


• Valid driver's license and a clean driving record.

Benefits

• Fully remote with travel opportunities.


• Competitive pay including performance bonuses.


• Limited but effective.


• Provision of company vehicle and travel expense reimbursement.


• Access to training programs and certifications.


• Ability to work with cutting edge tech in a global firm.


• Based Cape Town, Western Cape.


• Health and a retirement bank.


• Team environment supportive focus on need.