Remote Industrial Equipment Specialist

Placements24; East London; Hybrid; ZAR 650,000 - 1,000,000; Full time

Benefits offered by this job

Fully remote work arrangement

Company laptop and remote tools

Medical aid scheme

Professional development resources

Global leader in industrial solutions

Job summary

Placements24 is seeking a seasoned Remote Industrial Equipment Specialist to provide expert remote support to clients across South Africa. You will diagnose, troubleshoot, and guide repairs remotely, ensuring rapid issue resolution and adherence to high service standards.

The role emphasizes independent work from a dedicated home workspace, with strong communication skills and thorough documentation. Remote training and collaboration with engineering are key components of the job.

Qualifications

• Relevant tertiary qualification in Engineering (Mechanical, Electrical, Mechatronics) or related field.
• 7+ years hands-on experience with industrial equipment in service, support or engineering.
• Strong ability to diagnose and troubleshoot complex mechanical and electrical systems.

Responsibilities

• Provide remote technical support and troubleshooting for industrial machinery and automation systems.
• Analyze performance data and diagnostics to identify root causes.
• Guide clients through repair procedures, maintenance schedules, and best practices via phone/video/email.
• Develop and deliver remote training sessions for client technicians.
• Create and update technical documentation including manuals and guides.
• Collaborate with engineering to feedback on performance and improvements.
• Manage multiple support requests and ensure timely resolutions.
• Maintain records of client interactions and solutions.

Skills

Remote technical support

Industrial equipment

Diagnostics

Electrical systems

Mechanical systems

PLCs

HMIs

Remote work tools

Documentation

Education

Engineering (Mechanical/Electrical/Mechatronics)

Tools

Remote support tools

Video conferencing software

Ticketing systems

Job description

About the Role

Our client, a global leader in industrial manufacturing equipment, is seeking an experienced and highly motivated Remote Industrial Equipment Specialist to join their expanding technical support division. This position is fully remote, offering the flexibility to work from anywhere within South Africa, with a primary focus on supporting our client's extensive customer base across various industrial sectors. You will leverage your deep technical knowledge and strong communication skills to provide expert advice, remote diagnostics, and troubleshooting assistance. This role is critical in ensuring seamless operation and rapid resolution of technical issues for our clients, maintaining the high standards of service our client is known for. You will be a key point of contact for complex technical inquiries, guiding clients through intricate repair processes and preventative maintenance strategies.

Key Responsibilities

• Provide remote technical support and troubleshooting for a wide range of industrial machinery and automation systems.
• Analyze equipment performance data and diagnostic reports to identify root causes of technical issues.
• Guide clients through complex repair procedures, maintenance schedules, and operational best practices via phone, video conferencing, and email.
• Develop and deliver remote training sessions for client technicians on equipment operation, maintenance, and troubleshooting.
• Create and update technical documentation, including user manuals, troubleshooting guides, and FAQs.
• Collaborate with engineering and product development teams to provide feedback on equipment performance and potential improvements.
• Manage and prioritize multiple support requests from clients, ensuring timely and effective resolution.
• Stay current with the latest advancements in industrial technology and our client's product offerings.
• Maintain detailed records of client interactions, issues resolved, and solutions provided.
• Escalate unresolved issues to higher-level technical support or engineering teams when necessary.

Requirements

• A relevant tertiary qualification in Engineering (Mechanical, Electrical, Mechatronics) or a related technical discipline.
• Minimum of 7 years of hands‑on experience with industrial equipment, preferably in a service, support, or engineering role.
• Demonstrated expertise in diagnosing and troubleshooting complex mechanical and electrical systems.
• Excellent understanding of industrial automation, PLCs, HMIs, and manufacturing processes.
• Exceptional communication, listening, and interpersonal skills, with the ability to explain technical concepts clearly to non-technical audiences.
• Proven ability to work independently, manage time effectively, and maintain productivity in a remote work environment.
• Proficiency in using remote support tools, video conferencing software, and ticketing systems.
• Strong documentation skills and attention to detail.
• Must have a stable internet connection and a dedicated workspace conducive to remote work.
• Ability to understand and interpret technical drawings and schematics.

Benefits

• Competitive annual salary of R .
• Fully remote work arrangement, offering significant flexibility.
• Opportunity to work with a global leader in industrial solutions.
• Access to continuous learning and professional development resources.
• Company-provided laptop and necessary remote work tools.
• Contribution to a leading medical aid scheme.
• Participation in a generous performance bonus program.
• Be part of a collaborative and innovative international team.