Remote Field Service Engineer

Placements24; Cape Town; Hybrid; ZAR 550,000 - 850,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Performance bonuses

Travel allowance

Remote role

Job summary

Placements24 is seeking a Remote Field Service Engineer to join our distributed technical support team. This fully remote role provides on-site technical support and troubleshooting for advanced machinery across client locations, primarily in the Cape Town region, with travel as needed.

The ideal candidate holds a Bachelor's or Diploma in Electrical, Mechanical, or Mechatronics engineering, with 5+ years in field service or similar roles.

Qualifications

• Field service experience in complex machinery.
• Strong diagnostic and troubleshooting skills.
• Ability to read technical manuals and schematics.

Responsibilities

• Provide on-site technical support, troubleshooting, and repair of sophisticated industrial equipment.
• Conduct routine maintenance, diagnostics, and performance checks.
• Install, commission, and integrate new equipment at client sites.
• Perform repairs and replacements of faulty components and systems.
• Develop and deliver technical training to client personnel on equipment operation and maintenance.
• Document service activities, findings, and resolutions accurately.
• Collaborate with internal engineering and support teams to resolve escalated technical issues.
• Manage inventory of spare parts and tools required for field service operations.
• Adhere strictly to safety protocols and company procedures while on client premises.

Skills

Field service engineering

Diagnostics

Troubleshooting

Customer communication

Time management

Education

Bachelor's or Diploma in Electrical, Mechanical, or Mechatronics

Tools

Diagnostic tools

Test equipment

Schematics reading

Job description

About the Role

Our client, a global leader in specialized equipment manufacturing, is seeking a dedicated Remote Field Service Engineer to join their distributed technical support team. This fully remote position allows you to leverage your expertise to provide essential on-site technical support and troubleshooting for our advanced machinery across various client locations, primarily within the Cape Town, Western Cape, ZA region and surrounding areas, while operating remotely. You will be the primary technical point of contact for clients, ensuring their equipment operates at peak performance and resolving complex issues independently. This role demands a proactive approach, exceptional problem-solving skills, and the ability to manage your own schedule effectively while traveling as needed.

Key Responsibilities

• Provide on-site technical support, troubleshooting, and repair of sophisticated industrial equipment.
• Conduct routine maintenance, diagnostics, and performance checks to prevent failures.
• Install, commission, and integrate new equipment and systems at client sites.
• Perform necessary repairs and replacements of faulty components and systems.
• Develop and deliver technical training to client personnel on equipment operation and maintenance.
• Communicate effectively with clients, documenting all service activities, findings, and resolutions accurately.
• Collaborate with internal engineering and support teams to resolve escalated technical issues.
• Manage inventory of spare parts and tools required for field service operations.
• Adhere strictly to safety protocols and company procedures while on client premises.

Requirements

• Bachelor's degree or Diploma in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical discipline.
• Minimum of 5 years of experience in field service engineering or a similar technical support role, preferably with complex machinery.
• Proven ability to diagnose and repair mechanical, electrical, and electronic systems.
• Strong understanding of diagnostic tools, test equipment, and troubleshooting methodologies.
• Excellent interpersonal and communication skills, with a customer-centric approach.
• Ability to work independently, manage time effectively, and travel extensively (up to 80%) as required.
• Proficiency in reading technical manuals, schematics, and blueprints.
• Must be based within or near Cape Town, Western Cape, ZA , to facilitate travel within the region.
• Valid driver's license and a clean driving record are essential.

Benefits

• This fully remote role offers a competitive salary, comprehensive health insurance, performance bonuses, and a travel allowance.
• Our client invests in employee growth through continuous training and development programs, providing access to cutting-edge technologies and global career opportunities.
• Enjoy the flexibility of a remote position while making a tangible impact in the field.