Senior Field Service Technician - Remote

Placements24; Midrand; Remote; ZAR 700,000 - 1,000,000; Full time

Benefits offered by this job

Fully remote work

Advanced training

Company equipment

Home office setup allowance

Career advancement

IT and admin remote support

Job summary

Placements24 is seeking a Senior Field Service Technician to join a remote-first team delivering installation, maintenance, and repair of complex industrial equipment. The role emphasizes autonomy, proactive problem solving, and strong remote collaboration.

You will diagnose remotely, guide customers through installation, carry out preventive checks, and document activities. Occasional on-site travel may be required; you will have access to advanced training and company equipment.

Qualifications

• Minimum 5 years in field service, installation, or maintenance of complex equipment.
• Strong knowledge of mechanical, electrical, and electronic systems.
• Ability to work remotely with excellent communication.
• Relevant technical qualification in Engineering, Electronics, or Mechanics.
• Willingness to travel occasionally for on-site interventions.

Responsibilities

• Perform remote diagnostics, troubleshooting, and repair of sophisticated machinery via video conferencing and remote access.
• Provide guidance during installation and commissioning, ensuring technical specifications and safety protocols.
• Conduct remote preventive maintenance and checks to identify potential issues.
• Develop training materials and sessions for clients on operation and troubleshooting.
• Document all service activities in the CRM with detail.
• Collaborate with engineering teams to give feedback and improvements.
• Maintain up-to-date knowledge base of serviced products and technologies.
• Ensure safety regulations and company policies are followed during remote work.

Skills

Remote troubleshooting

Remote communication

Independent worker

Time management

Education

Engineering qualification

Electronics qualification

Mechanics qualification

Tools

Remote support tools

Diagnostic software

CRM systems

Job description

About the Role Our client, a leading innovator in specialized industrial equipment, is seeking a highly skilled and experienced Senior Field Service Technician to join their dynamic team. This is a unique opportunity to become a key player in a remote-first environment, contributing to the successful installation, maintenance, and repair of complex machinery. You will leverage your expertise to provide critical technical support to clients across various sectors, ensuring optimal performance and client satisfaction. The role demands a proactive approach, excellent problem-solving skills, and the ability to work independently with minimal supervision. As a remote employee, you will be empowered to manage your schedule effectively while remaining connected with your team through advanced collaboration tools. We are looking for an individual passionate about technology, committed to upholding the highest standards of service, and eager to contribute to our client's continued success in the Installation & Maintenance sector. This position offers a significant degree of autonomy and the chance to make a tangible impact from your home office.

Key Responsibilities

• Performing remote diagnostics, troubleshooting, and repair of sophisticated industrial machinery via video conferencing, remote access software, and detailed client communication.
• Providing expert guidance and support to clients during the installation and commissioning phases of new equipment, ensuring adherence to all technical specifications and safety protocols.
• Conducting routine maintenance and preventative service checks on installed equipment remotely, identifying potential issues before they arise.
• Developing and delivering comprehensive training materials and sessions to clients on equipment operation, maintenance, and troubleshooting.
• Documenting all service activities, including diagnostics, repairs, and client interactions, in the company's CRM system with meticulous detail.
• Collaborating with engineering and product development teams to provide feedback on equipment performance and suggest improvements.
• Maintaining an up-to-date knowledge base of all serviced products and related technologies.
• Ensuring strict compliance with all safety regulations and company policies during remote interactions and guidance.

Requirements

• A minimum of 5 years of proven experience in field service, installation, or maintenance of complex technical equipment, preferably within the industrial sector.
• Strong technical aptitude and a deep understanding of mechanical, electrical, and electronic systems.
• Excellent remote communication and interpersonal skills, with the ability to explain complex technical concepts clearly to non-technical audiences.
• Proficiency in using remote support tools, diagnostic software, and digital documentation platforms.
• Demonstrated ability to work independently, manage time effectively, and prioritize tasks in a remote work setting.
• A relevant technical qualification or certification in Engineering, Electronics, Mechanics, or a related field.
• Ability to travel occasionally for critical on-site interventions if required (though the role is primarily remote).
• A proactive problem-solver with a keen eye for detail and a commitment to delivering high-quality service.
• Must be legally authorized to work in South Africa .

Benefits

• Competitive annual salary package commensurate with experience.
• Opportunity to work fully remotely, offering flexibility and work-life balance.
• Access to advanced training and professional development programs.
• Contribution to a forward-thinking company at the forefront of technological innovation.
• Company-provided equipment and software for remote operations.
• Allowance for home office setup and internet connectivity.
• Potential for career advancement within a growing organization.
• Comprehensive remote support from IT and administrative teams.