Remote Field Service Technician - National Coverage

Placements24; Pretoria; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Laptop provided

Phone reimbursement

Medical aid

Retirement fund

Training opportunities

Flexible hours

Work from anywhere in SA

Job summary

Placements24 is seeking a Remote Field Service Technician to provide expert remote assistance to clients nationwide, leveraging diagnostic tools and remote access technology. This role emphasizes remote-first support and guiding clients through complex procedures, with a focus on rapid issue resolution and documentation.

The ideal candidate will have 5+ years in field service or technical support, strong problem-solving skills, and the ability to work independently from a home office in South

Qualifications

• 5+ years in field service or technical support with machinery.
• Proficient in remote diagnostics and troubleshooting.
• Excellent communication for non-technical users.
• Home office setup with reliable internet.

Responsibilities

• Provide remote technical support and troubleshooting for industrial equipment via phone, video conferencing, and remote access tools.
• Guide on-site personnel through diagnostic procedures and repair steps.
• Analyze system data and error logs to identify root causes of technical problems.
• Develop and maintain documentation for remote support procedures and solutions.
• Collaborate with on-site field teams to ensure escalation and resolution of issues.
• Identify recurring issues and provide feedback to product development and engineering teams.
• Assist in remote commissioning and setup of new equipment.
• Maintain up-to-date knowledge of supported products and advancements.
• Manage a queue of support requests and resolve within SLAs.

Skills

Communication

Troubleshooting

Analytical thinking

Remote collaboration tools

Education

Engineering degree or certifications (nice to have)

Tools

Video conferencing

Remote diagnostics

Job description

About the Role

Our client is revolutionizing the approach to technical support by hiring a Remote Field Service Technician to provide expert remote assistance and guidance to clients nationwide. This innovative role leverages advanced diagnostic tools and communication technologies to resolve complex technical issues without requiring physical on-site presence for every service call. You will be a critical part of our client's remote support infrastructure, ensuring swift and effective problem resolution for a diverse range of industrial equipment. The ideal candidate is a highly motivated, self-directed individual with exceptional troubleshooting skills and the ability to guide others through technical procedures effectively. This position is designed for professionals who thrive in a remote-first environment and are passionate about delivering exceptional technical service from anywhere in South Africa .

Key Responsibilities

• Provide remote technical support and troubleshooting for industrial equipment via phone, video conferencing, and remote access tools.
• Guide on-site personnel (clients or junior technicians) through diagnostic procedures and repair steps.
• Analyze system data and error logs to identify root causes of technical problems.
• Develop and maintain comprehensive documentation for remote support procedures and solutions.
• Collaborate closely with the on-site field teams to ensure seamless escalation and resolution of complex issues.
• Identify recurring technical issues and provide feedback to product development and engineering teams.
• Assist in the remote commissioning and setup of new equipment.
• Ensure efficient utilization of remote support tools and technologies.
• Maintain up-to-date knowledge of all supported products and technical advancements.
• Manage a queue of support requests, prioritizing and resolving them within service level agreements (SLAs).

Requirements

• Minimum of 5 years of experience in field service, technical support, or maintenance roles, with a strong emphasis on troubleshooting complex machinery.
• Demonstrated expertise in remote diagnostic tools and techniques.
• Excellent communication skills, with the ability to clearly explain technical concepts to non-technical users.
• Strong analytical and problem-solving abilities.
• Proficiency in using video conferencing and remote collaboration software.
• Ability to work independently and manage your own schedule effectively in a remote setting.
• A dedicated home office setup with reliable high-speed internet.
• Technical certifications or a degree in a relevant engineering discipline are a plus.
• Experience with (Specific Equipment Type/Industry) is highly desirable.
• Must be legally authorized to work in South Africa and comfortable working remotely from any province.

Benefits

• Competitive annual salary of ZAR .
• Company laptop and mobile phone.
• Monthly internet and phone reimbursement.
• Comprehensive medical aid.
• Retirement fund contribution.
• Opportunities for virtual training and certifications.
• Flexible work hours and the ability to work from anywhere within South Africa .
• Direct impact on improving customer satisfaction through efficient remote support.