Senior Field Service Technician

Placements24; Polokwane; On-site; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Travel support

Health insurance

Retirement savings plan

Professional development

Job summary

Placements24 is seeking a Senior Field Service Technician to lead installations and provide expert maintenance support in the Polokwane region. The role requires handling complex diagnostics and mentoring junior technicians to uphold service excellence.

The ideal candidate has 5+ years of experience in field service, strong leadership, and the ability to interpret schematics and technical docs under pressure. A company vehicle and travel support are provided.

Qualifications

• 5+ years of experience as a Field Service Technician or similar role.
• Advanced knowledge of diagnostic tools, mechanical systems, electronics, and software troubleshooting.
• Ability to read and interpret complex technical documentation, schematics, and blueprints.
• Strong leadership and mentoring capabilities.

Responsibilities

• Perform complex installations, upgrades, and repairs with high autonomy.
• Diagnose mechanical, electrical, and software issues and implement solutions.
• Conduct preventive maintenance to maximize uptime.
• Mentor and train junior technicians.
• Act as escalation point for challenging client issues and ensure timely resolution.
• Maintain accurate service reports with findings and actions.

Skills

Technical leadership

Diagnostic troubleshooting

Mentoring

Reading schematics

Education

Relevant technical degree

Tools

Diagnostic tools

Job description

About the Role

Our client is seeking an experienced Senior Field Service Technician to lead installations and provide expert maintenance support in the Polokwane region. This advanced role requires a high level of technical expertise to handle complex troubleshooting, repairs, and installations of sophisticated equipment. You will serve as a mentor to junior technicians and a primary point of contact for challenging technical issues encountered by clients. This position is essential for ensuring the continued smooth operation of critical systems and upholding the company's reputation for excellence in service.

Key Responsibilities

• Perform complex installations, upgrades, and repairs on specialized equipment with a high degree of autonomy.
• Diagnose intricate mechanical, electrical, and software issues, developing and implementing effective solutions.
• Conduct thorough preventive maintenance routines to maximize equipment uptime and performance.
• Mentor and train junior technicians, providing guidance on technical procedures and best practices.
• Act as a technical escalation point for challenging client issues, ensuring timely resolution.
• Maintain accurate and detailed service reports, including diagnostic findings and actions taken.

Requirements

• Extensive experience (5+ years) as a Field Service Technician or similar role, handling complex systems.
• Advanced knowledge of diagnostic tools, mechanical systems, electronics, and software troubleshooting.
• Proven ability to read and interpret complex technical documentation, schematics, and blueprints.
• Strong leadership and mentoring capabilities.
• Excellent problem-solving skills and the ability to work under pressure in the Polokwane area.
• A relevant technical degree or advanced certification is highly preferred.

Benefits

• Highly competitive salary with performance bonuses and potential for overtime.
• Company vehicle, fuel card, and comprehensive travel support.
• Generous health insurance and retirement savings plans.
• Opportunities for specialized training and professional development.
• A challenging and rewarding role with significant impact and autonomy.