About the Role Our client, a leading provider of industrial automation solutions, is seeking a highly skilled and dedicated Field Service Technician to join their dynamic team in Polokwane, Limpopo. This is a critical role responsible for ensuring the optimal performance and longevity of complex electrical systems and machinery at various client sites. The ideal candidate will possess a strong technical aptitude, a keen eye for detail, and a commitment to delivering exceptional service. You will be the face of our client's technical support, building and maintaining strong relationships with customers through your expertise and professionalism. This position demands a proactive approach to problem-solving and a willingness to travel within the region to address immediate client needs.
Key Responsibilities
- Perform routine maintenance, diagnostics, and repair of industrial electrical systems, control panels, and machinery.
- Install, commission, and test new equipment and systems according to technical specifications and safety standards.
- Troubleshoot and resolve complex technical issues, identifying root causes and implementing effective solutions.
- Conduct preventative maintenance checks and suggest improvements to enhance equipment reliability.
- Provide technical support and guidance to clients on equipment operation and maintenance best practices.
- Maintain accurate service reports, documenting all work performed, parts used, and time spent.
- Collaborate with internal engineering and support teams to share knowledge and resolve escalated issues.
- Adhere strictly to all safety regulations and company policies to ensure a safe working environment.
- Manage on-site inventory of spare parts and tools, ensuring availability for service calls.
Requirements
- A relevant technical qualification in Electrical Engineering, Mechatronics, or a related field.
- Proven experience (minimum 3-5 years) as a Field Service Technician or similar role, preferably within an industrial setting.
- Proficiency in diagnosing and repairing electrical faults, understanding schematics, and working with control systems (PLCs, VFDs).
- Strong understanding of mechanical principles and their interaction with electrical systems.
- Excellent problem-solving and analytical skills, with the ability to work independently.
- Good communication and interpersonal skills, with the ability to interact effectively with clients.
- Willingness to travel frequently within Polokwane, Limpopo and surrounding areas.
- A valid driver's license and a clean driving record.
- Ability to work flexible hours, including occasional evenings and weekends, as dictated by client needs.
Benefits
- Competitive annual salary commensurate with experience.
- Opportunity to work with cutting-edge technology and a diverse range of industrial equipment.
- Comprehensive training and professional development programs.
- Company vehicle provided for business use.
- Allowances for travel and meals.
- Contribution to retirement fund and medical aid scheme.
- A supportive team environment and the chance to grow within a reputable organization.