Senior Field Service Technician

Placements24; Midrand; On-site; ZAR 700,000 - 1,100,000; Full time

Benefits offered by this job

Company vehicle

Medical + retirement

Training opportunities

International exposure

Job summary

Placements24 is seeking a Senior Field Service Technician to deliver on-site technical support, perform complex troubleshooting, and carry out preventive maintenance for industrial automation equipment in Midrand, Gauteng. The role emphasizes proactive problem-solving, customer satisfaction, and collaboration with engineering teams.

You will diagnose issues, install and commission new systems, train client personnel, and ensure compliance with safety protocols while traveling within Gauteng and

Qualifications

• 5+ years in field service, industrial automation preferred.
• Strong electrical, mechanical, and pneumatic knowledge.
• Able to read schematics, blueprints, manuals.
• Excellent diagnostic and troubleshooting skills.
• PLC programming and HMI experience a plus.
• Independent work and time management ability.
• Good communication and client-facing skills.
• Willingness to travel within Gauteng and beyond.

Responsibilities

• Diagnose and resolve complex technical issues on industrial machinery and control systems, minimizing downtime.
• Perform scheduled preventive maintenance and inspections.
• Install, configure, and commission new equipment and systems per specs.
• Provide on-site technical support and guidance to clients; build strong relationships.
• Document all service activities clearly and concisely.
• Collaborate with engineering and support teams to share knowledge and improve products.
• Adhere to safety protocols and company policies at client sites.
• Train client personnel on operation and basic maintenance.

Job description

About the Role

Our client, a leading provider of industrial automation solutions, is seeking a highly skilled and experienced Senior Field Service Technician to join their dynamic team in Midrand, Gauteng. This role is crucial for ensuring the optimal performance and longevity of our clients' sophisticated equipment and systems. The successful candidate will be instrumental in providing exceptional on-site technical support, complex troubleshooting, and preventive maintenance services. This is an excellent opportunity for a seasoned professional looking to advance their career within a globally recognized company that values expertise and dedication. You will be part of a supportive and innovative environment where your skills are challenged and rewarded. The position requires a proactive approach to problem-solving and a commitment to delivering high-quality service.

Key Responsibilities

• Diagnose and resolve complex technical issues on a variety of industrial machinery and control systems, ensuring minimal downtime for clients.
• Perform scheduled preventive maintenance and inspections to identify and address potential problems before they arise.
• Install, configure, and commission new equipment and systems according to client specifications and technical documentation.
• Provide expert on-site technical support and guidance to clients, fostering strong relationships and ensuring customer satisfaction.
• Document all service activities, including repairs, maintenance, and installations, in a clear and concise manner.
• Collaborate with engineering and support teams to share knowledge and contribute to product improvement.
• Adhere to all safety protocols and company policies while on client sites.
• Train client personnel on the operation and basic maintenance of installed systems.

Requirements

• Minimum of 5 years of proven experience in a field service technician role, preferably within industrial automation or a related technical field.
• Strong understanding of electrical, mechanical, and pneumatic systems.
• Proficiency in reading and interpreting technical schematics, blueprints, and manuals.
• Excellent diagnostic and troubleshooting skills with a methodical approach.
• Experience with PLC programming and HMI interface is a strong advantage.
• Ability to work independently and manage time effectively on multiple assignments.
• Excellent communication and interpersonal skills, with the ability to interact professionally with clients and colleagues.
• Willingness to travel within the Gauteng region and occasionally further afield as required.
• A valid driver's license and a clean driving record.

Benefits

• A competitive remuneration package, including a robust salary of R per annum, complemented by performance-based bonuses.
• Comprehensive medical and retirement plans.
• Ongoing professional development and training opportunities.
• Company vehicle for business use.
• A collaborative work environment that prioritizes employee well-being and career growth.
• Opportunities for international exposure and challenging projects.