Our client, a leading provider of industrial automation solutions, is seeking a highly skilled and experienced Senior Field Service Technician to join their dynamic team in Midrand, Gauteng. This critical role involves the installation, maintenance, and repair of complex machinery and control systems for a diverse client base across various industrial sectors. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and a commitment to delivering exceptional service. This is a hands-on position requiring frequent travel to client sites within the Gauteng province and occasionally to other regions in South Africa. You will be an integral part of ensuring our client's systems operate at peak performance, contributing directly to their success and operational efficiency. We are looking for an individual who thrives in a challenging environment and is passionate about technology and customer satisfaction.
Key Responsibilities
- Install, configure, and commission new industrial machinery and associated control systems according to technical specifications and client requirements.
- Perform routine preventive maintenance and diagnostic testing to identify and address potential issues before they impact operations.
- Troubleshoot and repair complex mechanical, electrical, and electronic faults on a wide range of industrial equipment.
- Provide on-site technical support and expert advice to clients, resolving issues efficiently and effectively.
- Conduct thorough site assessments to ensure installations meet safety standards and operational demands.
- Maintain detailed service reports, documenting all work performed, parts used, and recommendations for future maintenance.
- Collaborate with the engineering and sales teams to provide feedback on product performance and client needs.
- Train client personnel on the operation and basic maintenance of installed equipment.
- Adhere strictly to all safety protocols and company policies during on-site visits.
Requirements
- Minimum of 5 years of proven experience as a Field Service Technician or similar role, specifically within the industrial machinery sector.
- Strong understanding of mechanical, electrical, and PLC control systems.
- Proficiency in diagnosing and repairing faults in servo systems, robotics, and automated production lines.
- Ability to read and interpret complex technical diagrams, blueprints, and schematics.
- Excellent diagnostic and troubleshooting skills.
- Valid driver's license and willingness to travel frequently within Midrand, Gauteng and surrounding areas.
- Strong communication and interpersonal skills, with the ability to build rapport with clients.
- Relevant technical qualification (e.g., National Diploma in Electrical/Mechanical Engineering, Trade Test).
- Ability to work independently and manage time effectively.
- Commitment to continuous learning and staying updated with new technologies.
Benefits
- Competitive salary package reflecting your skills and experience.
- Opportunities for professional development and advanced technical training.
- Company vehicle and fuel allowance for business travel.
- Comprehensive medical aid and retirement fund contributions.
- A supportive and collaborative work environment with a dedicated team.
- The chance to work with cutting-edge industrial technology and diverse clients.
- Regular performance bonuses and recognition for outstanding service.