Senior Field Network Technician

Placements24; Bloemfontein; On-site; ZAR 420,000 - 640,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Mobile phone

Overtime opportunities

On-the-job training

Uniform and PPE

Sick leave and annual vacation

Retirement plan

Employee assistance program

Promotional opportunities

Job summary

Placements24 seeks a Senior Field Network Technician to service the Bloemfontein region in the Free State. You will install, configure, and maintain routers, switches, modems, and other devices at customer sites and company locations.

You will diagnose connectivity issues, respond to service calls promptly, and perform preventive maintenance to ensure reliable service. The role requires at least 5 years in field tech, solid networking knowledge, access to tools like cable testers and

Qualifications

• High school diploma or equivalent; vocational training or certification in electronics, telecommunications, or related field preferred.
• Minimum of 5 years of experience as a field technician in telecommunications or IT.
• Proficiency in troubleshooting and repairing common network hardware and connectivity issues.
• Strong understanding of networking fundamentals, including TCP/IP, Ethernet, and Wi-Fi.
• Experience with testing equipment such as cable testers, multimeters, and oscilloscopes.
• Valid driver's license and clean driving record.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• Excellent customer service and communication skills, vital for interactions in Free State.

Responsibilities

• Install, configure, and maintain telecommunications equipment at customer premises and company sites.
• Perform diagnostics and troubleshooting of network connectivity issues.
• Respond to service calls and maintenance requests in the Bloemfontein area.
• Conduct routine inspections and preventative maintenance on network infrastructure.
• Manage and maintain inventory of tools, equipment, and spare parts.
• Adhere to safety protocols and company procedures during all field activities.
• Provide basic technical support and guidance to customers regarding their network services.
• Document all service calls, repairs, and installations in the tracking system.
• Assist in deployment of new network technologies and upgrades in the field.
• Mentor junior field technicians on technical best practices and customer service.

Skills

Networking basics

TCP/IP

Wi-Fi

Troubleshooting

Customer service

Communication

Education

High school diploma or equivalent

Tools

Cable testers

Multimeters

Oscilloscopes

Job description

About the Role

Our client, a key player in the telecommunications sector, is seeking a dedicated and skilled Senior Field Network Technician to serve the Bloemfontein, Free State region. This hands-on role is essential for the installation, maintenance, and repair of our extensive network infrastructure, ensuring optimal performance and customer satisfaction. You will be responsible for diagnosing and resolving technical issues in the field, working directly with customers and internal teams to deliver reliable connectivity solutions. The ideal candidate possesses strong technical aptitude, excellent problem-solving skills, and a commitment to delivering exceptional service. This is a fantastic opportunity to contribute to the robust telecommunications network across South Africa and develop your career within a supportive and dynamic company. We are looking for a proactive individual who thrives in a field-based role and is eager to tackle technical challenges. Your expertise will directly impact the quality of service provided to our valued customers.

Key Responsibilities

• Install, configure, and maintain telecommunications equipment, including routers, switches, modems, and other network devices, at customer premises and company sites.
• Perform diagnostics and troubleshooting of network connectivity issues, identifying root causes and implementing effective solutions.
• Respond to service calls and maintenance requests in a timely and efficient manner within the Bloemfontein area.
• Conduct routine inspections and preventative maintenance on network infrastructure to ensure reliability and prevent outages.
• Manage and maintain inventory of tools, equipment, and spare parts used in field operations.
• Adhere to safety protocols and company procedures during all field activities.
• Provide basic technical support and guidance to customers regarding their network services.
• Document all service calls, repairs, and installations accurately in the company's tracking system.
• Assist in the deployment of new network technologies and upgrades in the field.
• Mentor and provide guidance to junior field technicians on technical best practices and customer service standards.

Requirements

• High school diploma or equivalent; vocational training or certification in electronics, telecommunications, or a related field is preferred.
• Minimum of 5 years of experience as a field technician in the telecommunications or IT industry.
• Proficiency in troubleshooting and repairing common network hardware and connectivity issues.
• Strong understanding of networking fundamentals, including TCP/IP, Ethernet, and Wi-Fi.
• Experience with testing equipment such as cable testers, multimeters, and oscilloscopes.
• Valid driver's license and a clean driving record are essential.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• Excellent customer service and communication skills, vital for interactions in Free State.
• Physical ability to lift equipment, climb ladders, and work in various environmental conditions.
• Demonstrated ability to work independently and manage time effectively in a field setting.

Benefits

• Competitive hourly wage or annual salary.
• Company vehicle, fuel card, and mobile phone provided.
• Opportunities for overtime work.
• On-the-job training and skill development programs.
• Uniform and protective equipment provided.
• Paid sick leave and annual vacation.
• Retirement savings plan.
• Employee assistance program for well-being support.
• Stable employment with a reputable company in Bloemfontein.
• Potential for promotion to supervisory roles.