Senior Enterprise IT Support Engineer Remote

Placements24; George; Hybrid; ZAR 446,000 - 781,000; Full time

Benefits offered by this job

Flexible remote working arrangements

Competitive contract rate

Training and certification support

Opportunities for extension or permano

Job summary

Placements24 is seeking a highly skilled Technical Support Engineer to join our client’s IT team in the George area, Western Cape. You will provide advanced technical assistance to enterprise clients, diagnose complex issues, and reduce downtime through proactive troubleshooting and collaboration with engineering teams.

The role offers a flexible remote work arrangement with some on-site support as needed. A competitive contract-rate package is on offer.

Qualifications

• 5+ years of experience in technical support, system administration, or related IT engineering role.
• Strong proficiency in diagnosing OS (Windows, Linux), networks (TCP/IP, DNS, DHCP) and virtualization.
• Cloud platform experience (AWS, Azure, GCP) is highly desirable.
• Excellent problem-solving, analytical and communication skills.
• IT certifications such as CompTIA A+, Network+, Server+, CCNA or MCSA are advantageous.

Responsibilities

• Provide expert-level technical support and troubleshooting for IT systems, networks, and software.
• Diagnose, isolate, and resolve complex hardware, software, and network issues for enterprise clients.
• Respond to requests via phone, email, and remote tools; manage incidents effectively.
• Collaborate with development teams to identify root causes and implement solutions.
• Install, configure, and maintain IT hardware and software per client requirements.
• Develop and maintain technical documentation and knowledge bases.
• Conduct remote diagnostics, performance monitoring, and preventative maintenance.
• Assist in IT system upgrades and migrations; provide client training on supported technologies.
• Ensure adherence to IT security policies and best practices in all activities.

Skills

Technical support

System administration

Networking

Cloud platforms

Troubleshooting

Scripting

Education

Bachelor's degree in Computer Science/IT

Tools

PowerShell

Python

AWS

Azure

GCP

Job description

Placements24 is seeking a highly skilled Technical Support Engineer to join our client’s IT team in the George area, Western Cape. You will provide advanced technical assistance to enterprise clients, diagnose complex issues, and reduce downtime through proactive troubleshooting and collaboration with engineering teams.

The role offers a flexible remote work arrangement with some on-site support as needed. A competitive contract-rate package is on offer.