Technical Support Engineer - George Region

Placements24; George; Hybrid; ZAR 446,000 - 781,000; Full time

Benefits offered by this job

Flexible remote working arrangements

Competitive contract rate

Training and certification support

Opportunities for extension or permano

Job summary

Placements24 is seeking a highly skilled Technical Support Engineer to join our client’s IT team in the George area, Western Cape. You will provide advanced technical assistance to enterprise clients, diagnose complex issues, and reduce downtime through proactive troubleshooting and collaboration with engineering teams.

The role offers a flexible remote work arrangement with some on-site support as needed. A competitive contract-rate package is on offer.

Qualifications

• 5+ years of experience in technical support, system administration, or related IT engineering role.
• Strong proficiency in diagnosing OS (Windows, Linux), networks (TCP/IP, DNS, DHCP) and virtualization.
• Cloud platform experience (AWS, Azure, GCP) is highly desirable.
• Excellent problem-solving, analytical and communication skills.
• IT certifications such as CompTIA A+, Network+, Server+, CCNA or MCSA are advantageous.

Responsibilities

• Provide expert-level technical support and troubleshooting for IT systems, networks, and software.
• Diagnose, isolate, and resolve complex hardware, software, and network issues for enterprise clients.
• Respond to requests via phone, email, and remote tools; manage incidents effectively.
• Collaborate with development teams to identify root causes and implement solutions.
• Install, configure, and maintain IT hardware and software per client requirements.
• Develop and maintain technical documentation and knowledge bases.
• Conduct remote diagnostics, performance monitoring, and preventative maintenance.
• Assist in IT system upgrades and migrations; provide client training on supported technologies.
• Ensure adherence to IT security policies and best practices in all activities.

Skills

Technical support

System administration

Networking

Cloud platforms

Troubleshooting

Scripting

Education

Bachelor's degree in Computer Science/IT

Tools

PowerShell

Python

AWS

Azure

GCP

Job description

About the Role

Our client, a global leader in IT infrastructure solutions, is seeking a highly skilled Technical Support Engineer to join their team, servicing clients across the George, Western Cape and surrounding areas. This is a crucial role focused on providing advanced technical assistance and resolving complex issues for our enterprise clients. You will be at the forefront of supporting cutting-edge technology, ensuring minimal downtime and maximum efficiency for our customers. This is a contract position offering a competitive remuneration package and the flexibility to work remotely, enabling you to manage your schedule effectively while supporting clients in the Western Cape . The ideal candidate is a seasoned IT professional with a proven track record in diagnosing and solving intricate technical problems across various platforms. We are looking for individuals who are passionate about technology, possess excellent problem-solving skills, and are committed to delivering exceptional support. This is an excellent opportunity to leverage your expertise and contribute to critical IT infrastructure projects.

Key Responsibilities

• Provide expert-level technical support and troubleshooting for a range of IT systems, networks, and software applications.
• Diagnose, isolate, and resolve complex hardware, software, and network issues for enterprise clients.
• Respond to support requests via phone, email, and remote access tools, prioritizing and managing incidents effectively.
• Collaborate with development and engineering teams to identify root causes of recurring issues and implement permanent solutions.
• Install, configure, and maintain IT hardware and software as per client requirements.
• Develop and maintain technical documentation, including user guides, troubleshooting manuals, and knowledge base articles.
• Conduct remote system diagnostics, performance monitoring, and preventative maintenance.
• Assist in the planning and execution of IT system upgrades and migrations.
• Provide training and guidance to clients on the use of supported technologies.
• Ensure adherence to IT security policies and best practices in all support activities.

Requirements

• Minimum of 5 years of experience in technical support, system administration, or a related IT engineering role.
• Strong proficiency in diagnosing and resolving issues related to operating systems (Windows, Linux), network protocols (TCP/IP, DNS, DHCP), and virtualization technologies.
• Experience with cloud platforms (AWS, Azure, GCP) is highly desirable.
• Excellent problem-solving, analytical, and critical thinking skills.
• Strong communication and customer service skills, with the ability to explain technical details to non-technical users.
• Relevant IT certifications such as CompTIA A+, Network+, Server+, CCNA, or MCSA are advantageous.
• Ability to work independently and manage time effectively in a remote setting.
• Must be based in or have strong connections to the George, Western Cape area for potential on-site support needs.
• Experience with scripting languages (e.g., PowerShell, Python) is a plus.
• A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

Benefits

• Highly competitive contract rate, commensurate with experience and skills.
• Flexible remote working arrangements.
• Opportunity to work with cutting-edge technologies and leading enterprise clients.
• Extensive project experience across diverse IT environments.
• Professional development and certification support.
• Access to a wide range of training resources.
• Build a strong portfolio of successful IT support engagements.
• Potential for contract extension or conversion to permanent roles based on performance.
• Networking opportunities within the IT industry.
• Personalized performance feedback and career guidance.