Senior Remote Technical Support Engineer

Placements24; Rustenburg; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Remote work

Health insurance

Stock options

Career development opportunities

Job summary

Placements24 seeks a Senior Technical Support Analyst for a fully remote role in South Africa. You will provide expert-level support for enterprise software, diagnose complex issues, and ensure client satisfaction across distributed teams.

Role requires 5+ years in senior support or systems engineering, strong troubleshooting, Windows/Linux, scripting (Python/PowerShell), cloud platforms (AWS/Azure), and CRM/ticketing (Salesforce, ServiceNow). Remote-first culture with on-call rotation.

Qualifications

• Minimum of 5 years in a senior technical support or similar role.
• Troubleshoot complex software applications, databases, and networks.
• Strong analytical and debugging skills; ability to explain technical concepts.
• Experience with CRM/ticketing systems and remote-first work.

Responsibilities

• Provide advanced technical support for complex software issues.
• Diagnose root causes using logs and performance data.
• Serve as resource for Tier 1/2 teams with guidance and training.
• Collaborate with engineering and product teams to fix defects.
• Maintain knowledge base with solutions and best practices.

Skills

Troubleshooting

Communication

Time management

Remote work

Education

Bachelors in CS

Tools

Salesforce

ServiceNow

Job description

Placements24 seeks a Senior Technical Support Analyst for a fully remote role in South Africa. You will provide expert-level support for enterprise software, diagnose complex issues, and ensure client satisfaction across distributed teams.

Role requires 5+ years in senior support or systems engineering, strong troubleshooting, Windows/Linux, scripting (Python/PowerShell), cloud platforms (AWS/Azure), and CRM/ticketing (Salesforce, ServiceNow). Remote-first culture with on-call rotation.