Senior Enterprise Customer Success Manager Hybrid & Growth

Placements24; Sandton; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Exceptional compensation with bonus/NR

Health, dental, and vision insurance

Retirement savings plan with company-m

Hybrid work model

Career growth opportunities

Access to industry conferences

Prime office location

Job summary

Placements24 is seeking a Senior Customer Success Manager in Sandton to lead enterprise client relationships and maximize value from our software solutions. The role blends office presence with remote flexibility to support ongoing adoption and expansion.

You will drive strategic CS plans, conduct quarterly business reviews, and collaborate with sales, product, and support to mitigate risk and uncover growth opportunities. A strong track record with SaaS clients is essential.

Qualifications

• Minimum of 6 years of experience in Customer Success or similar client-facing role.
• Proven track record managing high-value enterprise relationships and driving retention/expansion.
• Deep understanding of SaaS business models and enterprise software solutions.
• Excellent communication, presentation, negotiation, and interpersonal skills.

Responsibilities

• Manage a portfolio of enterprise-level clients, fostering deep relationships and understanding their business goals.
• Develop and execute strategic customer success plans to drive product adoption and client value realization.
• Conduct regular business reviews (QBRs) to assess client health, progress, and identify growth opportunities.
• Proactively identify and mitigate at-risk accounts to ensure high retention rates.
• Serve as the primary advocate for clients internally, collaborating with sales, product, and support teams.
• Onboard new enterprise clients, ensuring a smooth and successful implementation.
• Monitor key CS metrics (adoption, engagement, NPS) and report trends.
• Identify upsell and cross-sell opportunities based on client needs and value realization.
• Provide strategic guidance and best practices to optimize usage of our solutions.

Skills

Customer Success

Account Management

Enterprise SaaS

Communication

Negotiation

Data Analysis

Education

Bachelor's degree in Business/Technology

Tools

CS Platforms

Job description

Placements24 is seeking a Senior Customer Success Manager in Sandton to lead enterprise client relationships and maximize value from our software solutions. The role blends office presence with remote flexibility to support ongoing adoption and expansion.

You will drive strategic CS plans, conduct quarterly business reviews, and collaborate with sales, product, and support to mitigate risk and uncover growth opportunities. A strong track record with SaaS clients is essential.