Senior Customer Success Leader – Hybrid in Sandton

Placements24; Sandton; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Hybrid work in Sandton

Medical insurance

Stock options

Professional development

Retirement benefits

Job summary

Placements24 is recruiting a Senior Customer Success Manager for our Sandton, Gauteng office. This hybrid role focuses on leading strategic client relationships, driving product adoption, and ensuring sustained value realization for high-value accounts.

The ideal candidate has 5+ years in customer success or account management within SaaS, strong leadership, and excellent communication skills. You will collaborate across Sales, Product, and Support to deliver exceptional client experiences.

Qualifications

• Minimum of 5 years of experience in Customer Success, Account Management, or related client-facing role, preferably within SaaS.
• Proven track record in managing complex client portfolios and driving renewals and upsells.
• Strong understanding of customer success principles and SaaS methodologies.

Responsibilities

• Develop and maintain strategic relationships with a portfolio of high-value clients.
• Drive customer adoption, retention, and expansion by aligning objectives with solutions.
• Conduct regular business reviews (QBRs) to assess progress and showcase value.
• Proactively identify at-risk accounts and develop retention strategies.
• Collaborate with Sales, Product, and Support for a seamless customer experience.
• Onboard new clients with comprehensive training and support.
• Gather customer feedback to inform product development and service enhancements.
• Represent the company at industry events and client meetings, in-person and virtual.
• Mentor junior CS team members and contribute to best practices.

Skills

Account management

Customer success

Leadership

Communication

Strategic thinking

Stakeholder management

Education

Bachelor's degree in Business, Marketing, or related field

Tools

Salesforce

Gainsight

Job description

Placements24 is recruiting a Senior Customer Success Manager for our Sandton, Gauteng office. This hybrid role focuses on leading strategic client relationships, driving product adoption, and ensuring sustained value realization for high-value accounts.

The ideal candidate has 5+ years in customer success or account management within SaaS, strong leadership, and excellent communication skills. You will collaborate across Sales, Product, and Support to deliver exceptional client experiences.