Enterprise Customer Success Manager - Hybrid

Placements24; Durban; Hybrid; ZAR 800,000 - 1,200,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement savings plan

Hybrid work model

Career development opportunities

Job summary

Placements24 in Durban, KwaZulu-Natal is seeking a Customer Success Manager to build and nurture relationships with enterprise clients, drive adoption, and orchestrate strategic success plans.

You will collaborate with sales, product, and support teams, monitor client health, conduct business reviews, onboard new accounts, and advocate for clients to influence product improvements. The role offers a Hybrid work model in Durban.

Qualifications

• Minimum 5 years of experience in Customer Success, Account Management or related client-facing role with enterprise software.
• Experience with CRM and SaaS adoption strategies.
• Strong communication, presentation and negotiation skills.

Responsibilities

• Manage a portfolio of enterprise accounts and be the primary point of contact.
• Develop and execute success plans aligned to client objectives and outcomes.
• Drive product adoption through training and best practice guidance.
• Monitor health scores, identify at-risk accounts and mitigate churn.
• Conduct regular business reviews to identify opportunities and ensure client satisfaction.
• Collaborate with sales, product and support for a cohesive customer experience.
• Gather client feedback and advocate for improvements internally.
• Onboard new enterprise clients for long-term success.

Skills

Customer relationship management

SaaS understanding

Communication skills

Strategic planning

Stakeholder management

Education

Bachelor's degree in Business or Marketing

Tools

Salesforce

CRM software

Job description

Placements24 in Durban, KwaZulu-Natal is seeking a Customer Success Manager to build and nurture relationships with enterprise clients, drive adoption, and orchestrate strategic success plans.

You will collaborate with sales, product, and support teams, monitor client health, conduct business reviews, onboard new accounts, and advocate for clients to influence product improvements. The role offers a Hybrid work model in Durban.