Senior Client Success Leader - Hybrid, Growth & Strategy

Placements24; Sandton; Hybrid; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Executive salary

Bonus structure

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Professional development

Hybrid work

Job summary

Placements24 is seeking a Senior Client Services Manager to lead a client relations team in Sandton. You will drive service excellence, nurture key client relationships, and shape the strategic direction of client experience in a key financial hub.

The role requires strong CRM expertise, exceptional communication, and a proven track record in managing high-performance teams. A hybrid work model and executive salary/bonus structure are provided.

Qualifications

• Bachelor's degree in Business Administration or related field.
• Minimum of 7 years of experience in client services or account management, with at least 3 years in a leadership role.
• Proven leadership in motivating a team of service professionals.
• Excellent understanding of CRM principles and best practices.
• Exceptional communication and interpersonal skills.
• Strong strategic planning and problem-solving abilities.
• Experience in relevant industry (e.g., finance, consulting) desirable.
• Ability to manage complex client accounts and high-pressure situations.

Responsibilities

• Lead, mentor, and manage a team of Client Services Representatives, setting performance goals and conducting reviews.
• Develop and implement strategic client service plans to enhance satisfaction and loyalty.
• Serve as primary contact for key clients and address complex issues.
• Monitor client service performance metrics and identify areas for improvement.
• Collaborate with sales, marketing, and product teams for cohesive client experience.
• Manage client escalations and ensure timely resolutions.
• Develop and maintain strong client relationships and understand business objectives.
• Oversee creation of client service documentation and training materials.
• Identify upsell and cross-sell opportunities based on client needs.
• Report on client service activities and outcomes to senior management.

Skills

Leadership

Client relations

Negotiation

Strategic planning

Communication

Problem solving

Education

Bachelor's degree in Business Administration or related field

Master’s degree (advantage)

Tools

CRM software

Job description

Placements24 is seeking a Senior Client Services Manager to lead a client relations team in Sandton. You will drive service excellence, nurture key client relationships, and shape the strategic direction of client experience in a key financial hub.

The role requires strong CRM expertise, exceptional communication, and a proven track record in managing high-performance teams. A hybrid work model and executive salary/bonus structure are provided.