SaaS Customer Success Manager - Hybrid Role

Placements24; Stellenbosch; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work model

Office in Stellenbosch

Professional development

Bonus opportunities

Job summary

Placements24 is seeking an experienced Customer Success Manager to join our team in Stellenbosch, Western Cape. You will build strong relationships with enterprise-level clients, drive adoption of our SaaS platform, and ensure retention and expansion opportunities while collaborating with sales, product, and support teams.

The role is hybrid, balancing in-office collaboration in Stellenbosch with flexible remote work, and requires a proactive, strategic thinker who can advocate for customers and

Qualifications

• Proven experience in Customer Success, Account Management, or a related client-facing role.
• Experience with SaaS and enterprise-level client portfolios.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of customer lifecycle management and retention strategies.

Responsibilities

• Develop and maintain trusted advisor relationships with assigned clients.
• Proactively monitor customer health and engagement, identifying risks and opportunities.
• Drive product adoption and maximize value of the SaaS platform.
• Conduct regular business reviews (QBRs) with clients to assess progress and alignment with goals.
• Identify upsell and cross-sell opportunities within the existing client base.
• Serve as the primary point of contact for clients, advocating for their needs internally.
• Collaborate with sales, product, and support teams to ensure a seamless customer experience.
• Onboard new clients and guide them through the implementation process.
• Gather customer feedback and provide insights to the product development team.
• Achieve key customer success metrics, including retention, satisfaction, and expansion revenue.

Skills

Customer Success

Account Management

Client-facing

Communication

Education

Bachelor's degree

Tools

Salesforce

Gainsight

HubSpot

Job description

Placements24 is seeking an experienced Customer Success Manager to join our team in Stellenbosch, Western Cape. You will build strong relationships with enterprise-level clients, drive adoption of our SaaS platform, and ensure retention and expansion opportunities while collaborating with sales, product, and support teams.

The role is hybrid, balancing in-office collaboration in Stellenbosch with flexible remote work, and requires a proactive, strategic thinker who can advocate for customers and