Senior Community Support Worker

Placements24; Soweto; Hybrid; ZAR 240,000 - 320,000; Full time

Benefits offered by this job

Fully remote

Training & development

Supportive team environment

Good work-life balance

Job summary

Placements24 seeks a Senior Community Support Worker to join a remote team in South Africa. You will assess needs, develop and implement care plans, and provide direct client support from home, coordinating with families and other professionals to ensure comprehensive service delivery.

The role emphasizes person-centred care, safeguarding, and the use of digital tools. You will mentor junior staff and lead virtual activities while delivering high-quality support across SA.

Qualifications

• Qualified in Social Work, Community Development, Psychology, Nursing, or related field.
• Minimum of 5 years in a community support or social care setting.
• Experience in conducting needs assessments and developing care plans.
• Knowledge of safeguarding policies and procedures.
• Excellent communication and listening skills.
• Proficiency with Zoom, Teams, Slack and electronic records.
• Ability to work autonomously in a remote environment.
• Willingness to undergo background checks and provide references.

Responsibilities

• Conducting comprehensive needs assessments for individuals requiring support.
• Developing, implementing, and reviewing personalized care and support plans.
• Providing direct, hands-on support in line with care plans, including daily living activities.
• Facilitating social inclusion and community participation.
• Monitoring client progress and reporting changes to supervisors.
• Collaborating with families, caregivers, and other professionals for coordinated care.
• Maintaining confidential client records using digital systems.
• Guiding and mentoring junior staff on complex cases.
• Organizing and facilitating virtual support groups and activities.
• Adhering to organizational policies and ethical guidelines.

Skills

Needs assessments

Care plan development

Remote work communication

Digital collaboration tools

Empathy

Interpersonal skills

Education

Relevant qualification in Social Work or related field

Tools

Zoom

Microsoft Teams

Slack

Electronic records

Job description

About the Role

Our client, a leading provider of community-based support services, is seeking a highly motivated and experienced Senior Community Support Worker to join their dedicated team. This is a fully remote position, offering the flexibility to work from anywhere within South Africa. You will play a crucial role in delivering exceptional support to vulnerable individuals, empowering them to lead more independent and fulfilling lives. This role requires a compassionate and proactive approach, with a strong emphasis on person‑centred care. The ideal candidate will possess excellent communication and interpersonal skills, along with a deep understanding of social care principles and best practices. You will be instrumental in coordinating care plans, providing direct support, and liaising with various stakeholders to ensure comprehensive service delivery. The remote nature of this role means you will need to be self‑disciplined, organized, and proficient in using digital communication tools to maintain strong connections with clients and colleagues. This is a unique opportunity to make a significant positive impact from the comfort of your own home, contributing to the well‑being of the community in Soweto, Gauteng, ZA.

Key Responsibilities

• Conducting comprehensive needs assessments for individuals requiring support.
• Developing, implementing, and regularly reviewing personalized care and support plans.
• Providing direct, hands‑on support to clients in line with their care plans, including personal care, emotional support, and assistance with daily living activities.
• Facilitating social inclusion and community participation for clients.
• Monitoring client progress and well‑being, reporting any changes or concerns to the relevant supervisors.
• Collaborating with families, caregivers, and other professionals (e.g., healthcare providers, social workers) to ensure a coordinated approach to care.
• Maintaining accurate and confidential client records using our client's digital systems.
• Providing guidance and mentorship to junior support staff, acting as a point of reference for complex cases.
• Organizing and facilitating virtual support groups and activities.
• Adhering to all organizational policies, procedures, and ethical guidelines.

Requirements

• A relevant qualification in Social Work, Community Development, Psychology, Nursing, or a related field.
• Minimum of 5 years of experience in a community support or social care setting.
• Proven experience in conducting needs assessments and developing care plans.
• Strong understanding of safeguarding policies and procedures.
• Excellent communication, listening, and interpersonal skills.
• Proficiency in using digital collaboration tools (e.g., Zoom, Microsoft Teams, Slack) and electronic record‑keeping systems.
• Ability to work autonomously and manage time effectively in a remote work environment.
• Demonstrated empathy, patience, and a genuine desire to support others.
• A valid driver's license and access to a reliable vehicle is not required for this remote role, but strong internet connectivity is essential.
• Willingness to undergo background checks and provide references.

Benefits

• Competitive salary commensurate with experience.
• Opportunity to work fully remotely, offering excellent work-life balance.
• Comprehensive training and professional development opportunities.
• Supportive and collaborative virtual team environment.
• Making a tangible difference in the lives of individuals within the Soweto, Gauteng, ZA community.
• Contribution to a reputable organization committed to social impact.