Client Support Leader | Hybrid, Growth & Impact

Placements24; Sandton; Hybrid; ZAR 700,000 - 1,100,000; Full time

Benefits offered by this job

Hybrid work model

Medical aid

Life insurance

Retirement benefits

Performance-based bonuses

Office facilities in Sandton

Job summary

Placements24 is seeking a Client Support Manager in Sandton, Gauteng, ZA, to lead a dedicated client support team within a hybrid work model. You will supervise daily operations, drive customer satisfaction, and coach staff to deliver exceptional service in the financial services sector.

The ideal candidate has 5–7 years in customer support with 2–3 years in a supervisory role, strong leadership, and excellent communication.

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field.
• Proven leadership and team management skills.
• Strong understanding of customer support principles in financial services.

Responsibilities

• Lead, manage, and mentor a team of client support professionals, fostering a positive and productive work environment.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Oversee daily support operations, ensuring adherence to SLAs and quality standards.
• Analyze support performance data and identify areas for improvement; implement necessary changes.
• Manage complex client escalations and ensure timely and effective resolution.
• Collaborate with other departments to align support strategies.
• Develop and deliver regular training programs for the support team to enhance skills.
• Manage the support budget and resources effectively.
• Stay abreast of industry best practices and emerging trends in client support management.
• Conduct performance reviews and provide regular feedback to team members.

Skills

Leadership

Team management

Customer support

CRM proficiency

Stakeholder communication

Analytical thinking

Education

Bachelor's degree in Business Administration, Management, or a related field

Tools

CRM systems

Job description

Placements24 is seeking a Client Support Manager in Sandton, Gauteng, ZA, to lead a dedicated client support team within a hybrid work model. You will supervise daily operations, drive customer satisfaction, and coach staff to deliver exceptional service in the financial services sector.

The ideal candidate has 5–7 years in customer support with 2–3 years in a supervisory role, strong leadership, and excellent communication.