Senior Claims Assessor - Motor Vehicle

Placements24; George; On-site; ZAR 700,000 - 1,000,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentive bonuses

Comprehensive medical aid and pension/

Generous annual leave and paid public

Professional development opportunities

George office-based role

Employee wellness program

Tools and resources provided

Job summary

Placements24 in George, Western Cape, is seeking a Senior Claims Assessor specializing in motor vehicle claims to lead complex assessments from report to settlement.

The role requires deep knowledge of vehicle repair processes, policies, and strong negotiation skills while ensuring compliance and cost control.

You will mentor junior assessors and collaborate with repairers, legal advisors, and service providers in a busy on-site office.

Qualifications

• High school diploma or equivalent; professional insurance qualification is advantageous.
• Minimum 5 years of experience in motor vehicle claims assessment.
• Solid understanding of motor vehicle mechanics and repair processes.
• Strong knowledge of policy interpretation and claims procedures.

Responsibilities

• Investigate, evaluate, and assess motor vehicle claims to determine liability and coverage.
• Review repair estimates and conduct vehicle inspections for accuracy.
• Negotiate settlements with claimants, repair shops, and third parties.
• Ensure claims are processed accurately and in compliance with policies.
• Manage a caseload of complex claims and provide timely updates.
• Mentor junior assessors and liaise with service providers and legal advisors.

Skills

Negotiation

Communication

Analytical thinking

Interpersonal skills

Mentorship

Customer service

Education

High school diploma or equivalent

ACII certification (advantageous)

Tools

Claims management software

Microsoft Office

Job description

About the Role Our client, a leading insurance company with a strong presence in the George region, is seeking a highly experienced Senior Claims Assessor specializing in Motor Vehicle claims. This is a key on-site role within our George office, essential for managing and resolving complex motor vehicle insurance claims efficiently and accurately. The ideal candidate will possess a deep understanding of motor vehicle repair processes, claims assessment, and policy interpretation. You will be responsible for handling claims from initial report to final settlement, ensuring customer satisfaction while managing costs and preventing fraud. This is an excellent opportunity to leverage your expertise within a reputable organization and contribute to the smooth operation of claims services in the Western Cape. You will work collaboratively with internal teams and external service providers.

Key Responsibilities

• Investigate, evaluate, and assess motor vehicle insurance claims, determining liability and coverage.
• Conduct thorough inspections of damaged vehicles and review repair estimates.
• Negotiate settlements with claimants, repair shops, and third-party adjusters.
• Ensure claims are processed accurately, efficiently, and in compliance with company policies and regulations.
• Manage a caseload of complex motor vehicle claims, providing timely updates to all parties involved.
• Identify potential fraudulent claims and elevate them to the fraud investigation unit.
• Maintain detailed and accurate claim files and documentation.
• Liaise with repairers, legal advisors, and other stakeholders as required.
• Provide guidance and mentorship to junior claims assessors.
• Stay updated on motor vehicle repair technologies, industry standards, and relevant legislation.

Requirements

• High school diploma or equivalent; relevant tertiary qualification or professional insurance certification (e.g., ACII) is highly advantageous.
• Minimum of 5 years of experience in motor vehicle claims assessment and handling.
• In-depth knowledge of motor vehicle mechanics, repair processes, and parts.
• Strong understanding of insurance policies, claims procedures, and relevant legislation.
• Excellent negotiation, communication, and interpersonal skills.
• Proficiency in claims management software and Microsoft Office Suite.
• Strong analytical and problem-solving abilities.
• Ability to work independently and manage workload effectively in an office environment.
• High level of integrity and attention to detail.
• Valid driver's license and willingness to conduct physical inspections.

Benefits

• Competitive salary package commensurate with experience.
• Performance-based incentive bonuses.
• Comprehensive medical aid and retirement fund benefits.
• Generous annual leave and paid public holidays.
• Opportunities for professional development and continuing education.
• Work in a vital role within a respected insurance company.
• Supportive team environment in George.
• Company-provided tools and resources.
• Employee wellness program.
• Pension fund contributions.