Senior Business Analyst - Telecom Systems

Placements24; East London; Hybrid; ZAR 800,000 - 1,100,000; Full time

Benefits offered by this job

Private health insurance

Generous annual leave

Online learning platforms

Bonus program

Job summary

Placements24 is seeking a Senior Business Analyst to join a fully remote telecoms team in South Africa. The role focuses on eliciting, analyzing and translating business and system requirements for CRM, Billing, OSS/BSS, and other telecom systems.

You will work with IT, operations and product teams, guide UAT, and drive process improvements in a remote, distributed setup. The ideal candidate has a Bachelor's degree and 5+ years in business analysis, strong stakeholder management, knowledge of

Qualifications

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.
• 5+ years of experience as a Business Analyst, preferably in telecommunications.
• Experience in elicitation, documentation, and management of requirements.
• Knowledge of telecommunications processes, CRM, Billing, OSS/BSS, and related terminology.
• Proficiency with BA tools and methodologies (UML, BPMN).

Responsibilities

• Elicit, analyze, document, and manage business and system requirements for telecommunications projects.
• Conduct gap analyses between business needs and system capabilities.
• Develop functional specifications, user stories, and process flows.
• Facilitate workshops with stakeholders to gather requirements and validate solutions.
• Collaborate with developers, testers, and PMs throughout the project lifecycle.
• Assist in test plan and test case development and execution.
• Translate complex business requirements into actionable technical specs.
• Identify opportunities for process improvements and system optimization.
• Provide support for user acceptance testing (UAT).
• Act as liaison between business and technical teams.

Skills

Analytical thinking

Communication

Remote collaboration

Problem solving

Education

Bachelor's degree in relevant field

Tools

UML

BPMN

Job description

About the Role

Our client, a leading innovator in telecommunications, is seeking a highly analytical and experienced Senior Business Analyst to join their fully remote team. This pivotal role involves deeply understanding business needs within the telecommunications sector and translating them into functional and technical requirements for system development and enhancement. You will work closely with stakeholders across various departments, including IT, operations, and product management, to drive the successful delivery of critical telecom system projects. This is a remote-first opportunity for a motivated professional to make a significant impact on our client's strategic initiatives, working from anywhere in South Africa.

Key Responsibilities

• Elicit, analyze, document, and manage business and system requirements for telecommunications projects.
• Conduct detailed gap analyses between business needs and system capabilities.
• Develop functional specifications, user stories, and process flows.
• Facilitate workshops and meetings with stakeholders to gather requirements and validate solutions.
• Collaborate closely with software developers, testers, and project managers throughout the project lifecycle.
• Assist in the development and execution of test plans and test cases.
• Translate complex business requirements into clear, actionable technical specifications.
• Identify opportunities for process improvement and system optimization.
• Provide support for user acceptance testing (UAT).
• Act as a liaison between business stakeholders and the technical development team.

Requirements

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.
• Minimum of 5 years of experience as a Business Analyst, preferably within the telecommunications industry.
• Proven experience in requirements elicitation, documentation, and management.
• Strong understanding of telecommunications business processes, systems (e.g., CRM, Billing, OSS/BSS), and terminology.
• Proficiency in using Business Analysis tools and methodologies (e.g., UML, BPMN).
• Excellent analytical, problem-solving, and critical thinking skills.
• Exceptional communication, interpersonal, and presentation skills.
• Ability to manage multiple priorities and work effectively in a remote, collaborative environment.
• Experience with Agile development methodologies is essential.
• Experience working with remote teams and distributed stakeholders.

Benefits

This is a fully remote position offering significant flexibility. Our client provides a competitive salary, comprehensive private health insurance, and a performance-based bonus structure. Employees benefit from a generous annual leave allowance, continuous professional development opportunities, and access to online learning platforms. Join a forward-thinking company and contribute to shaping the future of telecommunications from the comfort of your home.