Senior Beauty Salon Manager & Operations Lead

Placements24; Soweto; On-site; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Professional development

Employee discounts on services

Job summary

Placements24 in Soweto is seeking a Senior Beauty Salon Manager & Operations Lead to oversee daily operations, lead a team of beauty professionals, and drive service excellence. You will manage staffing, budgets, inventory, and customer relations while upholding high hygiene and professional standards.

The role emphasizes strategic growth, marketing initiatives, and financial oversight to strengthen the salon's market position in a dynamic Soweto setting.

Qualifications

• 5+ years in beauty salon management or leadership.
• Experience in staff training and development.
• Strong ops knowledge incl. scheduling and inventory.
• Excellent customer service and interpersonal skills.
• Financial management and basic accounting knowledge.
• Knowledge of beauty treatments/trends is advantageous.

Responsibilities

• Oversee daily salon operations, ensuring smooth and efficient service delivery.
• Manage and lead a team of beauty therapists and support staff, including recruitment, training, scheduling, and performance management.
• Ensure the highest standards of client service and satisfaction are consistently met.
• Manage inventory, including ordering supplies, monitoring stock levels, and controlling costs.
• Handle client inquiries, complaints, and feedback, resolving issues promptly and professionally.
• Implement and enforce salon policies, procedures, and hygiene standards.
• Develop and execute marketing strategies to attract new clients and retain existing ones.
• Manage salon finances, including cash handling, processing payments, and reporting.
• Maintain the salon's appearance and ambiance to reflect its brand image.
• Stay updated on industry trends, new treatments, and competitor activities.

Skills

Team leadership

Staff training

Operations management

Customer service excellence

Budgeting basics

Marketing strategy

Job description

About the Role

Our client, a highly successful and modern beauty salon in the vibrant area of Soweto, Gauteng , is seeking an experienced and dynamic Senior Beauty Salon Manager & Operations Lead. This is a crucial role responsible for overseeing all aspects of salon operations, ensuring exceptional client service, managing staff, and driving business growth. The ideal candidate possesses strong leadership qualities, a deep understanding of the beauty industry, and proven experience in salon management, staff training, and operational efficiency. You will be instrumental in maintaining the salon's reputation for quality and customer satisfaction while fostering a positive and productive work environment for the team. This opportunity offers a chance to lead a talented group of beauty professionals and contribute significantly to the success of a respected establishment in Soweto .

Key Responsibilities

• Oversee daily salon operations, ensuring smooth and efficient service delivery.
• Manage and lead a team of beauty therapists and support staff, including recruitment, training, scheduling, and performance management.
• Ensure the highest standards of client service and satisfaction are consistently met.
• Manage inventory, including ordering supplies, monitoring stock levels, and controlling costs.
• Handle client inquiries, complaints, and feedback, resolving issues promptly and professionally.
• Implement and enforce salon policies, procedures, and hygiene standards.
• Develop and execute marketing strategies to attract new clients and retain existing ones.
• Manage salon finances, including cash handling, processing payments, and reporting.
• Maintain the salon's appearance and ambiance to reflect its brand image.
• Stay updated on industry trends, new treatments, and competitor activities.

Requirements

• A minimum of 5 years of experience in beauty salon management or a similar leadership role within the beauty/wellness industry.
• Proven experience in staff management, training, and development.
• Strong understanding of salon operations, including scheduling, inventory, and client relationship management.
• Excellent customer service and interpersonal skills.
• Proficiency in financial management and basic accounting principles.
• Knowledge of beauty treatments and trends is highly advantageous.
• Strong organizational and multitasking abilities.
• Leadership qualities with the ability to motivate and inspire a team.
• Problem-solving skills and a proactive approach to challenges.
• A professional and polished presentation.

Benefits

• Competitive salary package reflecting experience and responsibilities.
• Performance-based bonus opportunities.
• Opportunities for professional development and continued education in management and beauty trends.
• A supportive and dynamic work environment in a popular Soweto salon.
• Significant input into salon strategy and growth.
• Employee discounts on salon services and products.
• The chance to lead and grow with a well-established business.