Senior Banking Operations Manager (Hybrid)

Placements24; Benoni; Hybride; ZAR 1 000 000 - 1 700 000; Plein temps

Avantages offerts par ce poste

Medical aid

Retirement fund

Bonuses

Career growth

Hybrid work

Résumé du poste

Placements24 in Benoni, Gauteng, is seeking an experienced Senior Operations Manager to lead the operations division. The role focuses on day-to-day management, efficiency, and service delivery in a hybrid work environment balancing collaboration with focused individual contribution.

The ideal candidate has 6+ years in operations management within financial services, strong leadership, process improvement (Lean/Six Sigma), and the ability to drive performance across teams while ensuring

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Finance, or a related field.
• Master's degree or professional certification is a plus.
• Minimum of 6 years of progressive experience in operations management, preferably within the banking or financial services industry.
• Proven track record of managing operational teams and driving efficiency improvements.
• Strong understanding of banking operations, processes, and regulatory requirements.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in operational planning, budgeting, and performance management.
• Strong problem-solving and decision-making abilities.
• Experience with Lean and Six Sigma methodologies is advantageous.
• Ability to adapt to a changing environment and manage multiple priorities.
• Residency in or willingness to commute to Benoni, Gauteng for the hybrid component.

Responsabilités

• Manage and direct all operational activities, ensuring smooth and efficient workflow within the division.
• Develop and implement operational strategies to achieve business objectives and enhance service quality.
• Oversee the performance of operational teams, setting clear goals and providing regular feedback.
• Identify and implement process improvements to increase efficiency, reduce costs, and minimize errors.
• Ensure compliance with all relevant banking regulations, internal policies, and operational standards.
• Manage budgets, resources, and vendor relationships related to operations.
• Develop and monitor key performance indicators (KPIs) to track operational efficiency and effectiveness.
• Handle escalated customer issues and ensure timely and satisfactory resolution.
• Collaborate with other departments to ensure seamless integration of operational processes.
• Foster a culture of continuous improvement and high performance within the operations team.

Description du poste

Placements24 in Benoni, Gauteng, is seeking an experienced Senior Operations Manager to lead the operations division. The role focuses on day-to-day management, efficiency, and service delivery in a hybrid work environment balancing collaboration with focused individual contribution.

The ideal candidate has 6+ years in operations management within financial services, strong leadership, process improvement (Lean/Six Sigma), and the ability to drive performance across teams while ensuring