Senior Operations Manager - Banking Services Benoni

Placements24; Benoni; Hybrid; ZAR 1,000,000 - 1,700,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Bonuses

Career growth

Hybrid work

Job summary

Placements24 in Benoni, Gauteng, is seeking an experienced Senior Operations Manager to lead the operations division. The role focuses on day-to-day management, efficiency, and service delivery in a hybrid work environment balancing collaboration with focused individual contribution.

The ideal candidate has 6+ years in operations management within financial services, strong leadership, process improvement (Lean/Six Sigma), and the ability to drive performance across teams while ensuring

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Finance, or a related field.
• Master's degree or professional certification is a plus.
• Minimum of 6 years of progressive experience in operations management, preferably within the banking or financial services industry.
• Proven track record of managing operational teams and driving efficiency improvements.
• Strong understanding of banking operations, processes, and regulatory requirements.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in operational planning, budgeting, and performance management.
• Strong problem-solving and decision-making abilities.
• Experience with Lean and Six Sigma methodologies is advantageous.
• Ability to adapt to a changing environment and manage multiple priorities.
• Residency in or willingness to commute to Benoni, Gauteng for the hybrid component.

Responsibilities

• Manage and direct all operational activities, ensuring smooth and efficient workflow within the division.
• Develop and implement operational strategies to achieve business objectives and enhance service quality.
• Oversee the performance of operational teams, setting clear goals and providing regular feedback.
• Identify and implement process improvements to increase efficiency, reduce costs, and minimize errors.
• Ensure compliance with all relevant banking regulations, internal policies, and operational standards.
• Manage budgets, resources, and vendor relationships related to operations.
• Develop and monitor key performance indicators (KPIs) to track operational efficiency and effectiveness.
• Handle escalated customer issues and ensure timely and satisfactory resolution.
• Collaborate with other departments to ensure seamless integration of operational processes.
• Foster a culture of continuous improvement and high performance within the operations team.

Job description

About the Role

Our client, a leading provider of financial services, is seeking an experienced and results-driven Senior Operations Manager to lead their operations division in Benoni, Gauteng . This strategic role is responsible for overseeing the day-to-day operations, ensuring efficiency, productivity, and exceptional service delivery. The ideal candidate will have a strong background in operational management, process improvement, and team leadership within the banking sector. This role requires a proactive individual committed to driving operational excellence and managing a team effectively in a dynamic environment. The hybrid work arrangement balances collaborative efforts with focused individual contribution in Benoni, Gauteng .

Key Responsibilities

• Manage and direct all operational activities, ensuring smooth and efficient workflow within the division.
• Develop and implement operational strategies to achieve business objectives and enhance service quality.
• Oversee the performance of operational teams, setting clear goals and providing regular feedback.
• Identify and implement process improvements to increase efficiency, reduce costs, and minimize errors.
• Ensure compliance with all relevant banking regulations, internal policies, and operational standards.
• Manage budgets, resources, and vendor relationships related to operations.
• Develop and monitor key performance indicators (KPIs) to track operational efficiency and effectiveness.
• Handle escalated customer issues and ensure timely and satisfactory resolution.
• Collaborate with other departments to ensure seamless integration of operational processes.
• Foster a culture of continuous improvement and high performance within the operations team.

Requirements

• Bachelor's degree in Business Administration, Operations Management, Finance, or a related field.
• A Master's degree or relevant professional certification is a plus.
• Minimum of 6 years of progressive experience in operations management, preferably within the banking or financial services industry.
• Proven track record of successfully managing operational teams and driving efficiency improvements.
• Strong understanding of banking operations, processes, and relevant regulatory requirements.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in operational planning, budgeting, and performance management.
• Strong problem-solving and decision-making abilities.
• Experience with process improvement methodologies (e.g., Lean, Six Sigma) is advantageous.
• Ability to adapt to a changing environment and manage multiple priorities.
• Residency in or willingness to commute to Benoni, Gauteng for the hybrid component.

Benefits

Our client offers a competitive salary, comprehensive benefits package including medical aid and retirement fund, performance bonuses, and extensive opportunities for career growth and professional development. The hybrid work model provides flexibility, and the company culture encourages innovation and teamwork. This position is based in Benoni, Gauteng .