Senior Banking Operations Leader — Upington

Placements24; Upington; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Health insurance

Retirement planning

Job summary

Placements24 is seeking a Senior Operations Manager for their Upington, Northern Cape branch to lead day-to-day banking operations, drive efficiency, and ensure compliance with regulatory standards. The role requires strategic leadership and a deep understanding of banking processes to deliver exceptional customer service.

The successful candidate will oversee a high-performing team, implement process improvements, monitor risks, and collaborate with other departments to achieve business

Qualifications

• 7+ years of experience in banking operations management.
• In-depth knowledge of banking products, services and procedures.
• Strong regulatory compliance experience in banking & finance.
• Excellent leadership and interpersonal skills.
• Experience in Upington or similar regional setting is desirable.

Responsibilities

• Oversee daily branch operations including customer service, transactions, and cash management.
• Ensure compliance with banking regulations and internal policies.
• Lead and motivate a team of operational staff to high performance.
• Implement and improve processes to increase efficiency and reduce costs.
• Monitor operational risks and implement controls to mitigate losses.
• Handle escalated customer inquiries and resolve complex issues.
• Manage branch facilities and equipment for optimal operations.
• Conduct regular performance reviews and staff development.
• Collaborate with other departments to ensure seamless service delivery.

Skills

Leadership

Team management

Analytical skills

Regulatory knowledge

Education

Bachelor's degree in Business Administration or Finance

Tools

Banking software

Job description

Placements24 is seeking a Senior Operations Manager for their Upington, Northern Cape branch to lead day-to-day banking operations, drive efficiency, and ensure compliance with regulatory standards. The role requires strategic leadership and a deep understanding of banking processes to deliver exceptional customer service.

The successful candidate will oversee a high-performing team, implement process improvements, monitor risks, and collaborate with other departments to achieve business