Senior Banking & Financial Services Support Specialist

Placements24; Upington; On-site; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Training and development

Career growth and stability

Job summary

Placements24 in Upington, Northern Cape, is seeking a seasoned Customer Support Specialist to join our client’s team on-site. The role focuses on expert client support, handling complex inquiries and contributing to service improvements within a prominent financial services provider.

The ideal candidate will have 4+ years in a senior customer support role, strong communication skills, and a solid understanding of banking products and regulations.

Qualifications

• Excellent communication, listening and problem-solving skills.
• Strong understanding of financial products and services.
• Ability to handle sensitive customer information with utmost confidentiality.

Responsibilities

• Respond to complex customer inquiries regarding financial products, services, and accounts.
• Troubleshoot and resolve customer issues, ensuring timely and satisfactory outcomes.
• Provide guidance and support on banking procedures and online platforms.
• Process transactions, applications, and account updates accurately.
• Maintain detailed and confidential customer records in the CRM system.
• Liaise with internal departments to facilitate customer needs and resolve issues.
• Adhere strictly to regulatory compliance and company policies.
• Identify opportunities to enhance customer experience and offer additional services.
• Mentor and assist junior customer support staff when needed.
• Contribute to service improvement initiatives based on customer feedback.

Skills

Excellent communication

Problem solving

MS Office Suite

CRM systems

Financial services knowledge

Confidentiality

Mentoring

Tools

CRM platforms

Job description

Placements24 in Upington, Northern Cape, is seeking a seasoned Customer Support Specialist to join our client’s team on-site. The role focuses on expert client support, handling complex inquiries and contributing to service improvements within a prominent financial services provider.

The ideal candidate will have 4+ years in a senior customer support role, strong communication skills, and a solid understanding of banking products and regulations.